Bright Now! Dental

I had some work done at the Bright Now office in Silverdale, Washington, on 4/13/23, and they told me that the amount for the service was $2676 according to my insurance plan. On 5/9/23, I received an EOB from, Lifewise, my insurance carrier, showing that Bright Now should have only charged me $1467. Thus, I overpaid $1209.

I contacted the manager, Tina Baker, about this on 5/11/23 and she asked me to email her a copy of the EOB, which I did the same day. I called her again on 5/16/23 to get status and she said she called my insurance company and would have an answer to me by that Friday (5/19/23). She told me that the insurance company told her that they would review the claim and get back to her and that it could take them up to 6 weeks to review it.

I called her back on 8/29/23 because I had not heard back from her about the status and have not yet received a refund. She said she would call me back at 2pm that day and she did not. I called again on 9/1/23 and she told me that my insurance carrier "never called her back" and that she would call them again on 9/2/23 and get back to me the following week (this week).

I called my insurance carrier (Lifewise) on 9/1/23 to see what the hold up was. They indicated that they had reviewed the claim and that the original EOB was correct and that the amount they denied was the amount I was responsible for. The discounted amount is what Bright Now was contracted with them to charge for that service and that if I had overpaid the $1467 amount that I was responsible for, that Bright Now needed to refund that amount to me.

While we were on the phone, the Lifewise representative called Bright Now Dental because I told her the manager was giving me the runaround and telling me that Lifewise had not contacted her yet. Bright Now did not answer the phone, which has also been the case whenever I call them and I have had to call multiple times in a row before they answer the phone. The Lifewise rep left a message indicating what she had just told me and that Bright Now owed me a refund of what I paid over the $1467 amount.

I feel that the manager, Tina Baker, is not doing what she said she would and is giving me the runaround and should have resolved this within weeks, not months, of my initial call to her.

I’m doing better now but will not refer anyone to them ever! I’m looking at placing a complaint some how. They were 3 hours behind so no food or drink since 11:30 last night and had surgery after 3. But I understand there was a problem with another patient. They got me back fast when they could. The dr came in minutes I had already been put on oxygen it was supposed to be sedated. He turned on something that said saline in an iv he shoved in my arm no warning then grabbed a needle with no warning started stabbing the gums in my upper teeth. A lady held my head the whole time even while he used the back of his tool to break the teeth and then pulled out the rest. I felt everything and they would t stop. The shots hadn’t numbered anything at all. Worse experience ever. My face teeth and head hurt so bad when I got home all I did was spit up a lot of blood and shake from the pain. About 30 mins after we were home I passed out even in all that pain for about 45. Now I am sitting here crying because of the pain and nothing that was done or I was given even touches the pain. My 6 teeth sedation and shots took less then 15 minutes. Nothing at all had time to numb and I begged them to stop. I was told to hold still.