T.J. Maxx reviews and complaints 1
View all 511 complaintsT.J. Maxx - rude, mean customer service
On 02/04/09 I was at that tjmaxx with 2 items to return: a small vest (cash receipt was in the bag) & a knit strapless mini dress. The cashier svelana hardly could speak english, murmured some phrase in her language to another cashier &sked some amanda s, the coordinator, whether that was really a dress. She is seemingly of size 20-22 herself, so when she pressed dress against her massive figure, the dress looked like an apron. Amanda, a tall girl, first of all sharply took away a foil brand stiker, then stretched the dress as if was trying to cover her front, and sentenced: not a dress, no return. I asked her to put the sticker back, she in the most unprofessional & rude manner yelledin front of 4-5 customers that the sticker does not belong to the dress. I showed her all the labels on the dress and then she said; oh, I did not see that first... And in a sarcastic way tried to attach it back at some wrong place, but now it's damaged. I got back the cash for the vest & took the dress back home. Tjmaxx in my area in alpharetta must teach employees an acceptable customer service in english language, and reprimand amanda s. I can spend my $ @ other place.. Rather than to be a loyal customer since the store opened in [protected] when amanda probably was in elementary school. And if I see svelana or amanda over there at "customer no service" desk, i'll quit to be your customer, dear tjmaxx. And my family will.
The complaint has been investigated and resolved to the customer’s satisfaction.
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