Church's Chicken

12/26/2021
I am totally in shock, I have never experienced anything like this in my life. I arrived around 1:14pm to place my order through drive thru. Once I pulled to the drive thru window, I paid for the food I intentionally ordered. As I check my bag, I noticed that all of my food was not placed in my bag. I kindly spoke to the young lady at the window about items that was missing. She Immediately got an attitude and told me to come inside the building and talk to the manager. I stated why was that necessary, I just wanted my items I didn't have and tried to return the bag to her for her further review. She stated she didn't make the food and to come inside because I'm now holding her line up. My response was Wow! Upon entering Church Chicken on 5148 Old National Highway College Park GA, I spoke with the manager Jermaine and explained the situation, as I was talking to the manager, the young lady walk by and I asked for her name, and she quote "I DON'T HAVE A NAME", started laughing and then stated my name is probably Ashley which I'm sure it's not. This is ridiculous and very unprofessional of her. Where's the customer service and respect for paying customers. This lady had an whole attitude for giving me the incorrect food. How is that a problem when I'm paying for food that I want. Somehow she's angry with me due to failure on Church's Chicken part. Well, after speaking with the manager Jermaine, I asked him what was her name and Jermaine stated her name was Dominique. I'm not even sure if that's his correct name. Jermaine also stated that he was short of help and had to hire someone quick but stated she was basically Illiterate and he needed her help. So we're hire anyone for help but what about giving customer great customer service and not just hiring anyone! Jermaine solved the issue but it could have easily been handle by Dominique..

On August 30, 2020 around 8:15-8:30pm at the location on 5148 Old National Hwy College Park, Ga 30349 I placed an order for 2 combos in the drive thru. I got to the window to pay for my order then remembered that I forgot to ask for an order of peppers. The young man then asked me why I didn't order it with my meal and said he don't know why people always do that & its stressful to keep walking to the register. I simply said well sometimes people forget things and don't purposely do it. He said I hate when y'all do that & I really think y'all do it on purpose. I then laughed and he proceeded to tell me you really shouldn't be laughing because I'm serious & then goes on about he has other jobs & walking back and forth to the register is stressful. He mentioned he would give the peppers free but still didn't put them with my order. Then asked what did I ask for again. I told him no longer wanted them. This is one of the worst customer service experiences I have ever encountered. He was rude & basically didn't want to do his job. I live in the area but will not be returning to this location. Customer service is key. I usually tip in any drive thru I go to & the only tip I can give for this is please hire people that want to work & have customer service etiquette.

Store# 626
Check # 20063
2/16/2020 3:19pm I went inside to order dinner
12PCDK/3LGD/6BSC cost-paid $21.55. Dropped 4pieces off to son 4 door from churches then drove home another son and family from Warner Robbins ate some but also stated it was hard and some was dry. They left going home then my other son texted me later saying that chicken was OLD. I said we said that too, Then I got up went to the restaurant asked for the manager. A lady sweeping with the door locked came and I explained. around 9-9:15 pm Did not have the chicken and could find the receipt. After complaining and letting her know I come every Tuesday for my son and I. Buy 4-5 specials told her I won't be coming back she said ok that's fine. I believe if this place keep selling old dry hard chicken it will lose in the long run . I won't be returning.