Ford

On 5/31/2010, I had the rear blend door motor replaced, due to, it was making a clicking noise. Malcolm - cunningham charged me $623.97 parts and labor for this service. It did fix the problem at that time. On around 11/15/2010, I started to hear the same clicking sound, I had heard before. I called malcolm - cunningham, at that time, and was told to bring back my explorer, and they would look at it. Unfortunatly, I was not able to bring my vehicle in until today, 01/17/2011. They looked at my explorer, and, told me that it was the same problem that I had had before. The rear blend door motor is the problem. The service adviser told me that I had driven over 13, 000 miles since it was first repaired, and that, it was no longer under warrenty. He told me he would give me a discount on parts and labor. He said they could fix it for, around, $450.00. I declined. I think that the work that I had done originally, was not of good quality. The original blend door motor, lasted for 8 years, and, the replacement motor lasted for 7 months. Something is not right with this. I have been a loyal ford customer for the last 20 years. But, if this is the way I am to be treated, when I have work done on my vehicle. I am going to have to look at going to g m, or to some import vehicle. I had been happy before, but, this really stinks. Orig. Inv. # c90891 5/31/2010 new inv. # c03237 01/17/2011