Michaels Stores reviews and complaints 1
View all 253 complaintsMichaels Stores - Custom framing order number 6534021070
I ordered a custom framing product from your store on October 27, 2023. Estimated delivery date was November 10, 2023. I was called to let me know there was problems and I would not get the item until November 17, 2023 I said no problem. I was notified on November 14, 2023 the item would not be ready on the 17th. At this point I responded I do not want the item framed and would be in to pick up my picture and process the refund. I was told to hold on and the person returned to inform me it would be okay. I went in today November 19, 2023 to pick up picture and process the refund and was told by the framing manager, Taiondra, I was only entitled to a 20% refund of the $262. 99 paid in full for the framing. In fact she insisted I would only get $24.00. I want the entire amount refunded to the original form of payment immediately. I appreciate your prompt reply so I can know how to precede on this matter.
Claimed loss: I lost time, gas and the price of the item I did not receive paid in full $262.99
Desired outcome: Immediate refund of $262.99 and an apology from your rude staff.
Latest Michaels Stores Reviews
Horrible service, violating customer rights, and rip off online 3 of the 11 loops and threads yarn has different shade numbers. Customer service/singer hd6700c sewing machine Mixed Experiences at Michaels Arts & Crafts Store deceptive advertisingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!