Mr. Tire

In Sept ‘22 I took my $100k sports-car to have a tire plugged. I felt secure leaving it with them since I knew a couple of guys that worked there. Bad idea. When I picked the car up, something was off, the manager said that they had taken it for a road-test. A test that was not required, nor did I authorize it. So I reviewed the dash-cam footage to reveal that two employees had taken my car for a joyride.

I called Monro head-office because the dash-cam footage revealed that the manager on-duty approved the joyride. Although they didn’t crash the car, they certainly damaged the engine because Supercharged cars are supposed to be warm before they are driven hard, there’s no way this engine was even close to being warm. The District Manager promised me that he would fire the staff concerned and compensate me with a new set of tires when I needed them.

Fast-forward to July ‘23 when my tires were worn and it came time to make me whole, I discovered that the original District Manager had left and his replacement, Mike Sisson, refused to return my calls. Even Monro head-office Customer Service ghosted me. So I’m left high-and-dry with no recourse other than involving the police and my lawyer.

To summarize, this location had no control of their staff, even the manager on duty. When you try to resolve the issue with their Customer Service team District Manager, they completely ignore you. IMHO this organization is rotten from top to bottom..