Public Storage

I reserved a storage space at 2080 Briarcliff Rd in Atlanta, Ga. I printed the reservation and brought it with me to the storage facility. I presented it to the agent, who proceeded with a rental agreement and charged my credit card. She first quoted me a price $25 higher than the reservation but corrected it. Then she pointed to a drive up space outside. I showed her the reservation that was clearly for an inside unit on the first floor. She later said that my reservation had been changed.
No explanation of how or why. Just countless lies. No apologies. I asked to cancel the rental and refund my money to my credit card.
She printed out a move out receipt with her name stating that the rental was cancelled and the funds would automatically be credited back to my credit card. However, the rental was not cancelled and 5 days later the funds were not credited back to my credit card account. She lied. I already lost half a day of work and was not able to store my items. Now I am losing more time from work trying to correct this issue and get a refund. I will never rent from Public storage again.