Regus

I started my business relationship with Regus in April 17th 2022. Fresh off the presses of starting my jewelry business, I was so excited to get an office and had heard a few people online shout out Regus as their choice for their virtual office. I called and spoke to representatives and at first everything was good. Then within a couple months (July 3rd 2022) I noticed that I was being billed incorrectly. I emailed and called the location where my virtual office was located multiple times only to be met with silence or inconsistent/drawn out replies. During this time I received a very important package to my Regus location and was trying to retrieve it. But again was met with no reply regarding if I had received any mail and if they could forward it to me. After many weeks of no reply I decided I’d had enough & drove over an hour to the location so I could get my package and mail (that was never sent out) & to speak to someone about the incorrect bill that was issued to me. Upon my entrance, I was ignored and pushed to the side for a few minutes. They notified me that they were closed even though it was 15 minutes til their closing time. I was able to speak to the newly hired manager and she assured me that they were looking into it and that they would be able to fix it soon. After getting my name and package to me, she commented that she remembered seeing my email & sorry that she did not reply. I made sure to get her name and how to get in contact with her. They fixed the billing issue a few days later but it shouldn’t have taken me driving over an hour to get to this resolution. Come to find out that this manager has also left this location. The turn around rate for managers at this location is astounding. I have spoken with 4 different managers since I’ve been here. A few months later I contacted the account help desk since I had noticed that I hadn’t received any mail in a few months…with no explanation or notification from Regus on why. They emailed me back notifying me that they received some mail for me and that they would send it shortly. Why in the world am I paying for the mail forwarding fee (monthly), if my mail is being held at the office? That goes against my agreement. I’ve been emailing and contacting the office and member services (account help desk) over the span of a few months to completely end this agreement even though I’ve detailed how unhappy I am with this terrible service. I get one response max and then I’m ignored thereafter. I explained I wanted to speak to corporate multiple times but was rejected. Also, my business and I no longer need this service from Regus because I am pausing my business at this time. Every time I talk to support at Regus I am told that because this is my agreement that I will still be charged til the agreement end date. No way! I would understand if the service from Regus and their staff was exceptional but it was far from it. It has been torture since the first month! There is no consideration or empathy from the staff, And to think I was going to recommend this company to my close family and friends! Wow. I refuse to deal with this unprofessionalism.