TGI Fridays

Visited TGIF / Camp Creek Parkway, Atlanta GA on Friday, April 28 for birthday celebration with a group of around 20+ people. There was one waitress for the entire party (which was a concern of mine while there). There was another couple sitting at the table with me and my partner (separate tickets). At the end of dinner, the waitress gave everyone their receipt and instructed us to wrap the ticket around cards if using them. The ticket for the couple at table with me was given the wrong ticket. So, she corrected it. Mine was correct. I checked my credit card account online the next day and had 2 pending charges (86.10 and 96.90), in which the 86.10 was mine. I contacted the restaurant on Monday, May 1 and talked to a manager and he stated that even though he saw the error, he could not correct it. It would have to be done by the general manager and to call back the next day. I called back on Tuesday, May 2 and spoke with the general manager. He said that he was working to correct the mistake. Said that they had charged the correct person and would be issuing my refund. He also stated that he would reach out to me that evening, and I have yet to receive a call from him or anyone from the restaurant. To this day, I have not received a refund, call nor an apology.

My wife and I visited the restaurant located at 3670 Camp Creek Parkway in Atlanta, GA. We arrived around 7:15pm. We ordered and was told we would have some chips and salsa come out. It never came. Our food came out 30 minutes later. When food arrived, my wife had salmon, shrimp, rice and broccoli. Her salmon was cold. We asked for warm salmon. 15 minutes later hot salmon came out, but her other food was cold because waitress never came an estimated time on how long hot, fresh salmon should take, and the temperature inside restaurant was extremely cold. We noticed a couple walk in and as they were being taken to a table to sit, they decided to leave because it was too cold. Regardless, our waitress never returned to see how we were doing, to give us an update as to when we should expect a fresh warm salmon for my wife. She never even noticed my sweet tea was empty. After 15 minutes she finally returned with a warm salmon, but as stated earlier, other food was cold. When I asked her about this, she said let me check on that and we also asked for the check because I had finished my food. My wife did eat some of the rice and other food because she was hungry and as stated, it took 15 minutes for the salmon to come out fresh and warm. When the waitress returned, she brought out the check and never mentioned anything about the request about the remaining cold food my wife had. I found a manager named Virgil Martin. When I explained to him the situation, he showed no emotion. He never apologized or anything. He just looked at me as if I was not of the human race. He said he would handle and check me out. He never returned. He had the waitress return my credit card and check with the full amount charged. Waitress then left. I found the manager Virgil and asked him what was going on. He said waitress told him she had already removed the food. Presented the check and full amount was charged. I told Virgil from the start, I was not trying to get anything free. We just wanted a fresh got warm/hot meal to enjoy together. Not to eat some now and then when the other come, enjoy the remaining with some cold food. He said he would remove. Regardless, Virgil said he would credit the food. It took him another 10 minutes and finally he came to the table with another manager named Chelsey Clark. He said he removed the salmon only. I asked him about the meal because when the hot salmon finally came, the rest that initially came out was cold. He said because she ate some of the other food, so she would not remain hungry for another 15 minutes, which is the time it took for the hot salmon to come out, he could only refund the salmon. Chelsey then chimed in and said the company has a new policy, which states if a patron eat any of the food, the portion consumed, regardless of the amount, can not be refunded. She said it had been charged and was final and nothing more could be done. I know it was not final because the check was not, I think, $6.37 less and there was lines for the tip and total. If everything was final, there would be no way to go in and add a tip. I asked for her name and the name of the other manager Virgil. Chelsey begin talking and telling me numbers to call for a complaint and I informed her, all I needed was their names. She then made the most unprofessional statement I have ever heard a manager make. She said, and I quote, "You were asking for our names, so I thought I would help you with ways to contact our corporate, "Boo Boo!" At this point, my wife got up and left for the door. I had the information I needed to file a complaint and then walked towards the door as well. This was the worst experience I have ever had at any restaurant in my entire life.

I ordered ribs, shrimp, and a side of Mac and cheese and a side salad. When they waiter brought the food, as I prepared to put the some of the salad in my mouth there was a green bug crawling from my salad. I told the waiter and she offered me another salad and I told her I definitely didn't want another salad and she offered to take the $1.50 off my bill for the salad. I refuse the meal but I still was left with a bill for my drink and my daughter food and drink. There was no kind of remorse or concern towards the situation, I came so close to eating the bug.