Hertz

I booked a online reservation with Hertz rental car for February 14, 2016 to go to a funeral. When I arrived, I was told that they didn't have any available cars. I asked how that was possible since I had a booking number. I was then nonchalantly told they had been over booked. I asked why wasn't I called and informed so I wouldn't have made a blank trip there and I could have possibly made another reservation with another rental car company. I was told they had been trying to call people to tell them of the overbooking. I didn't believe this because I had been trying to call this location all day and the phone rang repeatedly with no answer.

I was astounded. There I stood needing a car to attend a funeral and they acted as if it was no big deal that I was stranded with no way to go. All other rental car locations were sold out.

I asked for the number for the corporate office, which I called, they in turn reconnected me to the offending location to try to work the issue.

I talked with a team member there and was told he would give me a discount when I rebooked with them. I did...and the drama began again.

I arrived on March 11, 2016 to pick up another car to go to a gala event. I was dressed already since I was going straight to the gala from there. I had been reassured there wouldn't be a problem. Fool that I was, I believed the team member. Once again, no car. I was told the reservation couldn't be found. By now I'm upset to the highest. There wasn't much concern for the dilemma I was in. I called the corporate office and didn't get any help or assistance from them. The same as before.

Hertz could care less about their customer; only the money.