T.J. Maxx

Hi, to whom it may concern,

I went to the TJ MAXX at 3675 Satellite Blvd, Duluth, GA 30096 about 2 months ago and my mother who's fair in English went up to the register to return something. The lady named Ethel (she's tall and black and about 50ish) was rude to my mother from the beginning for no reason because I guess my mother did not understand something she said. Ethel then continued to berate and belittle and poke fun at my mother with another sales girl on the register next to her and my mother said that they continued to make faces and make my mother feel very uncomfortable. My mother then asked her a question and Ethel raised her finger up at my mother's face (without even looking at her) and shushed her to wait. She did this about another time or two when my mother attempted to ask her a simple question. Then my mother asked her name and she told her it was Heather. My mother came, visibly upset with this whole interaction and I went to find a manager to file a complaint. I found a manager near by and I said that the lady named Heather was really rude to my mother, but the manager said that there was no person named Heather. By this time Ethel was away from the register so I couldn't even point her out. Then I went up to a different person at a register and found out that her real name was Ethel, not Heather like she had initially told my mother. Afterwards I was shopping near the jewelry area and I KNOW Ethel came close to me to start a fight. But I went up to her politely and started to tell her that I was upset about how she treated my mother but while in mid-sentence she put up her finger to my face and said "if you have any complaints, go complain to a manager" and totally shut me down. I shop most of the time at this location or the other one close by but NEVER had I ever had such a BAD TERRIBLE experience as this. Ethel's attitude was RUDE and DEMEANING and VERY UNPROFESSIONAL and no customer should be treated the way my mother was treated. It's not my place to tell your company what to do with such a HORRIBLE employee but NO customer, actually NO HUMAN should be treated the way my mother was. And for what? there was NO VALID reason for the rudeness, my mother was just a victim of someone who doesn't know how to treat another human being with decency and common curtesy. Thank you for taking the time to listen to my complaint.