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CB Hotels and Accommodations Days Inn 731 Duluth Hwy, Lawrenceville, GA, 30045, US
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Days Inn
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Days Inn

731 Duluth Hwy, Lawrenceville, GA, 30045, US
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11:51 am EST

Days Inn - overcharges and unprofessional management

I booked a room at the days inn lawrenceville ga on duluth hwy 9/19/2018 thru hotels.Com. I booked this room fir my sister and her pet i stayed in a room with my fiancee we checked her in and i went in to get keys on 9/19/18 we decided she would stay there and pay nightly until we finished worming the fair in lawrenceville on the 23 rd i paid one other night on hotels the final night of the stay 22-23 i paid the pet fee in cash at check in. I approved one charge for 85.00 on the 20th over the phone then sent my sister w my card on the 21. The hotel did not charge me until the 25 for 383.14? and the 26th for 154.26 those amounts were never approved. Ever. This was a 4 night stay 2 of which were paid online thru hotels.Com. I conacted the hotel manager on 3 occasions. Once on the 24 to tell them that we had left early on the 23 keys were in the room. Then on the 25th regarding the charges and the 26th i said we had left 3days before y were they still charging me he said no i had not. I can prove i and ny sister were in alabama at the time that he told me we were at the hotel. The manager needs to be replaced he is stealing and lying. Please help me resolve these charges i or my husband are in motels 9 months of the year working out of town. We and our employees will not stay in days inn anywhere until this matter is resolved, period. I ve never been treated like that by a hotel manager ever.
Thank you for your prompt resolution of this matter. I paid a total of 743.48 out if my checking account for this single room for 4 days! plus 50 in cash for pet fee, i mean seriously? it was 85.00 a night on hotels.Com...! that was too high cosidering the coackroaches and nasty room.
K.B

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4:08 pm EDT

Days Inn - Terrible customer service

I reserved 2 rooms at a Days Inn in Lawrenceville GA for 8/13-16/08 to attend a funeral. I was not notified of ongoing construction when I made the reservation. Gas station in front of the motel was cleaner and in better condition than the motel. We arrived after midnight and were awakened at 7 AM by a power screwdriver being used right outside our rooms. My brother went to the office to complain. The lady sitting behind the desk was picking her nose when he walked in. She told him the there would be no construction the next day. We were again awakened at 7 AM with a hammer. The condition inside the rooms was not acceptable, the mattress and box spring should be condemned. The fire/smoke alarm was hanging out of the wall by the wire in one room. The last night of our stay, we did not sleep at all due to a prostitution bust that occurred. On 8/18, I contacted Days Inn Customer Care. I was told the complaint would be forwarded to the manager of and I would be contacted within 7 business days. It was 2 wks before I received a message from AJ offering me 25% off my next stay. It took another 2 wks for me to contact him directly to let him know that we will not be traveling to that area in the future. Once I was connected to a line that just kept ringing and I was disconnected. I called back & she said, "Oh he's out of town until next week". I asked why she didn't tell me that when I called and she hung up on me. I called again on 9/9 & spoke with AJ. I requested a 50% refund. He said he would have to speak to the manager above him for approval and would call me back, 9/12. I did not hear from him and called on 9/15. He said he was going to see the manager 9/16 and I was "first on his list" and that he would call me that day. I did not hear from him. I called 9/17 and was told the manager did not approve the 50% refund. I told him I would be reporting a complaint to the BBB and he told me to "go ahead". The condition of the hotel is not as advertised on the internet and should be inspected by the authorities for code compliance.

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carolyn
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Nov 07, 2008 12:44 pm EST

The lady was rude I did not know the breakfst bar close at nine my husband told me it was at 10:00i went down and it was all put away that was find but she did not have to be rude and smart when she told me that it was close she said I don't know who told me that but there was signs every where I did not know that she told me that there was coffee and sugar and cream out there I told her thank she stuck her nose up and just walk away I was going to stay to nights untill she did that so I left that day I don't thank I will come back there know more the last time they were nice about two years ago well thank you for your time

Carolyn

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Lisa
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Nov 27, 2008 9:07 am EST

We ended up at this hotel because it was the only one for miles around that was available during hurrican Ike. (We drove for 9 hours)

Me and my four children (ages 17, 8, 19m & 3m).

We were charged $330 for a two bed room, for 3 nights. I pay this much for a brand new Marriot stay with room service and clean fresh rooms. Then after the hurrican is over we decide that we can leave a day early but do I get a refund? no! because we were one hour (thats right one hour) into the 3rd day!

Ok so the room was horrible smelling, it was musty and dirty smelling. Both my babies got sick from it. There was a huge water spill in the main hallway and noone ever came to clean it up, it just stayed there the whole time.

We stayed in the nonsmoking side of the hotel and there was a sign at the door leading out that said that noone could smoke within several feet of that door. Every time I went out that door there was someone smoking right outside of it.

Then, due to the fact that we had to stay there becasue of the hurricane we were supposed to get our taxes refunded back to us, but for the next 6 weeks all I got was the run around from them. First they were waiting for the government packet then the next time I called noone knew what I was talking about and would call me back, noone ever called me back. Then the next time I called they had changed owners and didnt have a clue then the last time I called they told me that I wouldnt be getting anything because they didnt participate in that government program.

I was very dissapointed to say the least with the whole experience.

The maid service staff couldnt speak an ounce of english so when you asked them to do something in your room they would just stare at you and nod. I suspect that they are getting paid peanuts for their work because they are from mexico.

Noone was friendly or nice at all.

You people have no idea how to run a hotel or how to treat your guests. I should have gotten a refund for the taxes and the extra night I paid for. I will never stay in one of these motels again.

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Few wobble
US
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Jul 15, 2013 10:07 pm EDT

There is no nightlight in my bedroom. Terrible. There is no waffles or pancakes in the breakfast room. Terrible. No Disney Channel on the television . I wanted a flat screen Tv. Terrible.

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annettebrewinton
Alpena, US
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Feb 23, 2015 2:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

dirty bathroom elect. shortage standing water on heater, couldn't use dryer do to elec. problem spliced wired to dryer put in outlet major fire issues no towels filthy carpets didn't salt walks or parking area did not use safety gloves for food set up and fixed non of the problems i want this fixed someone is going to get trapped in a fire problem call me please [protected] very rude workers
had to clean the bath myself and the towel i used turnd black from cleaning thats unexceptable standards
we have photos on our phone we will send when you contact us

Valerie
Valerie
US
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Jul 14, 2008 7:38 am EDT

Once again after staying at a Days Inn I have been very disappointed. I was assigned room 146 there was no shower curtain, mold on the bathroom floor, the bathroom light did not work, the room smelled like mildew, and the door to the room looked like it had been broken down. Because of these issues I requested another room which was 122 and this room had mildew on the ceiling in the bathroom, hair in the tub, mold on the floor/ceiling, the shower curtain was moldy, the boxspring and mattresses were stained on the sides as were the walls though our looked like a cup of coffee had been thrown, the sheets were torn, the bathroom looked like a kid did the repairs. To top it off the front desk clerk acted like we were interrupting her and when we left to go to our event she could be heard after getting off the phone from who knows who saying "THAT ###ING ###". I am really appalled at how Days Inn has deteriorated from years past when it was a decent place to stay. This info will be going on other websites so people know what type of place this is and will be warned of the establishment. The outside of the place looked runned down, the light was not lit up for the Days Inn sign, weeds growing all over the place to include between the building it looked like no one has done any upkeep in years. The retaining wall is falling down outside. My suggestion is to either tear this place down and rebuild or gut the place and redo it. How terrible the only reason I stayed was because this was the only decent price in the area. I guess you get what you pay for.

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Barb
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Aug 11, 2008 11:38 am EDT

We found the rooms unclean, breakfast area-sticky dirty floors, mold on the shower curtains which caused my allergies to flare up. windows unclean. Other rooms in shambles. No coffee when it came time for breakfast. No orange juice. Little kids allowed to handle items on their own. Blankets looked as if they were never washed. We didn't even use them to cover with. The pillow cases looked as if someone else had used them. Lamp shades raggedy and torn. Just very happy with it and there were 6 of us and we all vow never to use a Days Inn again if thats the way they all are. and if not this particular one certainly has given you a bad reputation Thank you

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Satanya Miller
East Chicago, US
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May 31, 2010 11:47 am EDT

First when we checked in went to the room it wasn't even cleaned yet. The front desk clerk didn't even bother to inform us. The next thing was the room door wouldn't even shut. We went to complain she said other guest complained earlier in the week but she forgot to mention it to maintenence. We asked for a different room but none were available a friend of ours came by and had to lift the door up just to close it which was terrible.I will probablynever stay there again. Your housekeeping staff were great, your management and front desk staff leaves something to be desired.

Thank you
Satanya Miller

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Hggjr
US
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Oct 17, 2015 7:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We stayed at Days Inn in McComb MS and we were extremely disappointed. The room has not been updated in probably 20 years. The vanity top is worn thin, the tub is nasty, and in general, just not comfortable. There was no remote to the TV so had to call front desk for that and it was delivered. This is a large hotel but we were placed in a very back, remote location. The place was no where near full. We stay in Days Inn frequently but this is not up to your standards. The outside of the building is also very worn out. Someone from the head office needs to visit that location and bring in the cleaning and painting crew. Why has this location been let go? Stayed there Oct. 5th, 2017. We stayed in another Days Inn for the same price and that location was beautiful. McComb should be shut down and I feel we did not receive value for the price we paid.

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Cecelia K Parks
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Apr 04, 2008 9:03 am EDT

On January 4, 2017 my family and I found the following to be appalling in room 316 and 301 at the Ft. Lauderdale Airport/Cruise port Days Inn.

1. The room smelled of cigarette smoke despite the prominent “No Smoking” signs.
2. There were burn marks on the blankets.
3. The furniture was stained and the upholstery was worn and coming loose.
4. The microwave was grungy.
5. The light switch was loose and often nonfunctioning.
6. One of the lights did not have a bulb and the socket for the bulb and other associated hardware was exposed (fire and safety hazard).
7. The sink did not drain. Hand washing was conducted at the bathtub faucet.
8. The bathtub was ill maintained and dirty.
9. The chain lock on the door was missing.
10. The face of the door to the bedside table drawer came off when trying to open the drawer.
11. The mattress and box spring were in tatters and falling apart.
12. Walls were crumbling and no attempt was made to clean the mess.
13. Plumbing was being held together with packaging tape.
14. The carpet was pulled up from the floor presenting a tripping problem.
15. On retiring, there were bugs under the pillow. Those insects were not present on initial inspection of the room and no food was consumed in the room to attract the bugs.
16. There were stains on the sheets that appeared to have been caused by bodily fluids.
17. The bathroom fan did not work.
18. No extra blankets were available in the room or throughout the hotel.

Additionally I have the following complaints about room 301:

1. The room smelled of cigarette smoke, even though it was advertised as a no smoking room.
2. The microwave was dirty and rusty.
3. The furniture was ill-maintained
4. The 3 pronged coffee maker cord was plugged into a 2 prong extension cord.
5. The television speakers vibrated and made other odd noises.
6. The carpet was dirty and burnt by an iron.
7. The wait for the Hotel Shuttle at the airport was unacceptably long - almost 2 hours.

This is not the quality of room expected when paying from $150 to $180.20 a night per room.

The only action taken by the General Manager at the Day's Inn was to refund the double charges that his staff had made to our credit card - both rooms. This was after multiple phone calls that my travel consultant made to him the week of our return from vacation.

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teeki1975
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Aug 15, 2008 3:06 pm EDT

Booked a King size bed, when we arrived we were told they only had 2 doubles. WTF? When we asked about a cot that could be put up against our bed and the sides baracaded for our daughter, we were told it would be $10. Very bad service, with the exception of the new guy that started on Aug. 12 at the front desk who checked us in. The weird eyed woman at the buffet will hunt you down if you try to take your (1) waffle back to the room because she thinks you will save it to eat later... This hotel is a joke. It's dirty, in a bad area, they charge you incorrectly only to refund you later, pool really small...most of the people staying here actually "live" here. It's nasty. Go at your own risk.

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