Red Roof Inn reviews and complaints 1
View all 507 complaintsRed Roof Inn - billing / reservations issue
On May 24, 2019, I attempted to pay for a night reservation at the Red Roof Inn, Macon location at about 0830 hrs. I gave the agent my debit card, and according to her the payment was not successful. She proceeded to advice me to swipe the card, but to no avail.
According to my bank, these amounts were paid, and being held pending Red Roof Inn's merchant agreement.
The manager disagreed, and told me it's between my bank and I, but it's declined on his end, therefore he can not release the hold or accept it is a payment.
I was later asked to leave in a hasty, fashion, in which I peacefully complied.
I am respectfully asking that this case be reviewed, and the holds released. The actual reservation was for the amount of $89.31. The second hold $61.45 was a surplus in the account . I did not receive any service for these monies and I am in need of a refund. I am unable to dispute these amounts as they are still pending.
Thank you
Michele Eusebe
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