Ulta Beauty

I had my hair colored at the Ulta location in Monroe GA on Sunday 4/30/23. I showed the stylist "Casey" a picture for an idea of what I wanted to acheive during our consultation. The entire time I was in the chair she complained that her night was ruined because she would be stuck working late. After 3 hours of her doing my hair she revealed to me the finished product and I was shocked. It looked the exact same as when I arrived minus the grey roots I had which were dyed with a color that doesn't match my hair color. I had asked for all over highlights and a lighter/brighter color. My finished product was literally the same color as before. I immediately started crying as it was very important to me due to me having it done to graduate from college this Friday 5/5/23. They gave me the bill and I just said I wanted to go home. I was met by a manager at the cash register where she informed me that my bill was $194! I was shocked that it was so high and it looked awful. She asked me to go ahead and pay and the salon manager would call me tomorrow to get me a refund. When I got home I realized that my face was badly stained by the dye and my new shirt was totally ruined with dark brown spots all over my back. The following day the same manager that had checked me out called and said that I could come back for a fix but they were not going to refund. I told her that was not what she told me at the time of service, and that the salon manager had not reached out as I was promised she would. She said she would have the GM reach out. Later on I got a call from another manager, still not the salon manager nor the GM and I was told that the GM said she would not refund my money and that my only option was to come back and let them redo. Needless to say I do not want the salon to touch my hair again after the ordeal I had just went through and I should not have been told I would recieve a refund if it was never their intention. I find it very inprofessional that I was promised a call from the salon manager and the GM and have not heard from either. This hair experience was supposed to be an exciting and happy occasion as it was a gift from my husband for graduation. Now I graduate in 3 days and my hair is a wreck and will have to come out of pocket to find yet another stylist to fix everything they messed up. I have pictures documenting my hair before the visit, I have pictures of me crying and showing my hair as I was leaving the store as well as the awful stains all over my face and shirt. I am highly disappointed in the customer service and salon service provided! Pics attached of my before, my after, the idea I showed, the stains all over my face and my shirt