Aspen Dental

1. Gave my Humana dental and Metlife dental cards for services mislead to believe the insurance would not pay and that I needed to finance most of the services. Which was not true as Humana has stated the only thing not covered was certain medications in my case. Resulting in my financing through them with Genesis FS Dental Credit card for $3, 500. 00. When in fact, as I said per Humana, the services I recieved appear to all be 100% covered.

2. The day of treatment Aspen anestitised my gums, including the tooth I was complaning about, cleaned my teeth set an appiontment for me to see an oral surgeon the next day and sent me home.

3. The oral surgeon determined I had a dental problem not a medical problem due servre sinus infection going into my gums and teeth. The significants here is that again he put the same aching tooth to sleep. Called Aspen back to tell them the tooth needed to be extracted set appointment for me to return to Aspen the following day for the extraction, prescribed antibiotics and two tylanol.

4. Upon arrival at Aspen was seated in chair for extraction, was given anesthesia/novican multiple times but was told anesthesia was not working because of the infection, however, I believe the anesthesia was being put in my check and not the gum, which didnt seem to be a problem the previous two days anesthesing. Stood up from chair and told them just to cancel any and all future procedures on my account as I would be going some where else for serice. It should noted I was given an appoinment for the same day they were doing root canals which they wanted me to get but I opted for extraction. Meanwhile, after visiting with the office manager on September 16, 2019. She assured me that she had put in the computer to refund Genesis FSDental Credit Card $1, 600. rufly for procedures I cancelled. Yet until the insurance paid I should continue my payments to Genesis.

5. Genesis has changed their number and are no longer reachable. When I dail their number I get about 15 or 20 poor ads then you are advised to call a different number, which when dailed you get 2 ads then a complicated message, business, residential, commercial. Note: I have recordings of all my dealings with these people.