IHOP

Omg. My name is Dr. Kris Falcon. Horrible and humiliating experience. After a 45 minute wait, me, my husband, and family, one who is disabled and a Diabetic in need of taking his meds with food, who were visiting my house here in Pooler GA from North Carolina went to the 24 hour IHOP in Pooler GA. Our waitress Janee came took our drink order and disappeared for about 20 minutes or more. Our table and three other tables shared the same waitress and we were all complaining. It's Valentines day and yes it was busy, but poor service still isn't justified. We asked another waitress to find our waitress and the manager. When Janee reappeared she stopped at the table ahead of ours and apologized to them for the wait, but when she got to our table she slammed our drinks on the table and splashed my husband's cranberry juice and walked away. Appalled is an understatement! And what's worse is the manager, Andy, literally was right next to her when it happened and just cleaned it up. He then asked what was wrong, of course we're a bit pissed at this point and explained our service being horrible and Janee's attitude towards us and that we'd like a new waitress. We're assigned a new waitress, but Janee kept walking by and rolling her eyes at our table. Then I ask our new waitress if this particular IHOP is privately owned or independent. She said it was corporately owned. She offered a comment card. I said no I'd prefer to call corporate. About 5 minutes later the manager appears and asks me if i took a picture of the waitress. What the heck was he talking about? I said no but if i did its my phone. He said there's a policy about taking pictures of waitresses. I informed him I didn't, but where's a policy about it, I'd like to see it. He then asked if I called corporate, I said as informed our waitress I am. He said we could've just spoke with him and not call corporate and began arguing with me saying everytime I come there its a problem. I was embarrassed andso was my visiting family. I said excuse me I've only been here a few times and I'm new to this area and I can't believe how he's speaking to me. He said we have the right to refuse service to you and you all have to leave, you're a problem and we're busy. He was yelling and loud. I asked for his name, he again yelled get out. My disabled brother had no food and he couldn't take his meds for his seizures and diabetes, and my 4 year old nephew began crying saying he wanted sausage and pancakes. I was again embarrassed and now heart broken. Humiliated we left and we drove to another IHOP. This was how we spent our Valentines Sunday.