American Signature Furniture

Bought a East Village Queen Panel Storage Bed recently from Smyrna Georgia branch and here's what I have to say...

Piece of crap. I looked around at several furniture stores and bought this bed because I wanted a "Solid" Wood platform bed with drawers underneith. I asked the sales person twice if it was "Solid" wood (as I knew many beds I looked at other places were not) which she replied yes it's all "Solid" wood. Apparently even the clearly defined term "Solid Wood" now has any meaning you want, because when I brought it home took it out of the box the next week I could clearly see most pieces I took out were made of Particle board wrapped in a veneer. This was exactly what I wanted to avoid all along since I know from experience particle board is crap and your lucky to get 5 years out particle furniture without getting lots of nicks and/or other serious damage.

When I tried to assemble the bed a couple of joint pieces were removed for some reason, so I tried to screw them back in only to realize they were left off because the screw holes were stripped already.

I was told by sales the bed had a lifetime warranty on defects of the bed. This was clearly a defect to me. So I called the store to return the bed, only to find out a return could only be done within "7" days of the purchase. That's right only 7 days. I've never heard of such a short return policy.

I talked to the manager who would only keep reiterating I could not return it, but they could have a service technician come out and try to fix it or replace defected parts. After explaining the whole story to him and how the genesis of my compliant is really that I was lied to about the product, I realized I was not going to get anywhere.

So now I'm stuck with a piece of junk that they will try to repair. But here's the thing. The defective joints that screw in to hold these very heavy pieces of pho wood together are just way too small for the job. And so I'm stuck with a poorly built product that maybe they can band-aid together and most definitely will later break again.

So bottom line is I would be very cautious about buying anything from ASF. And make sure you inspect and return a bad product immediately since they have a ridiculously short 7 day return policy.

All that being said, to give them the benifit of the doubt, I have bought a book case and desk from them which I was happy with at a branch that's now been closed. So maybe the store is in dire straights from the recession and really coming apart at the seams.

I reached purchased a leather sofa from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa for nearly $300. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.

Recently, I discovered a few very deep scratches on the leather and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.

I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue.

I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!