Wells Fargo

The following incident on March 23rd of 2020 was blatant, overt, and egregious on the part of Erica Clarke and Mike Donnelly representing the Tucker, Georgia Wells Fargo branch. My sister is 80 years old and permanently disabled and her husband (my brother-in-law) is a disabled Vietnam Veteran. I assist them twice a week with life-supportive and routine errands including their mail, banking, and grocery shopping. They are both bed-ridden and cannot drive a car anymore. I travel some distance from Roswell where I reside to Doraville where they live. Cynthia, their "personal banker" there, said she would have the teller take care of me at the window because the branch was closed due to the corona virus and no one could come into the lobby. I arrived at the teller window shortly thereafter but was told by the teller that the amount of the check amount was too much, so the teller told me I would have to come inside to which I was surprised because I understood the bank was closed. However, I agreed and drove around the other side of the bank to park and came to the door. However the door was locked. There was no line outside or inside that I could determine. Erica Clarke—a combative, contentious, and unfriendly branch manager—came to the door when I knocked, first speaking to me through an intercom, then opening the door to give me back my photo ID's, as well as the check, all of which I had given to the teller earlier. Ms. Clarke said I would have to wait indefinitely. I inquired as to how long since the bank was to close at 4:00 (special hours) and it was nearly 3:30 and she said she didn't know but that I could make an appointment to which I asked how and she said call the branch. So I was stuck outside not knowing if anyone would alert me as to when I could come in and do my thing in terms of cashing a check on behalf of my sister. The money is paid to their caregivers. I had called Mike Donnelly's office who said I could be his ambassador in the event I encountered problems at the branch but was met with hostility and resistance. He is a so-called regional manager. I had earlier pointed out that there needed to be more staff diversity at the branch and that staff and management were not customer-friendly. When I went back home and brought my brother-in-law with me (the Wells Fargo account holder), Ms. Clarke told me that I would not be permitted to visit her branch moving forward. I responded by pointing out that I was the ONLY TRANSPORTATION available to my sister and her husband. These people are cruel and insensitive. As an aside, I noticed on the BBB (Better Business Bureau) website, just now, that Wells Fargo has a rating of "F" with 3, 167 complaints launched against them in the last 12 months. The BBB lists a plethora of alerts concerning Wells Fargo including actions taken by the Offices of The Controller of the Currency (OCC) and the Consumer Financial Protection Bureau (CFPB). Wells Fargo has seemingly been fined $4 billion dollars over the last several years, and had millions assessed against them via a number class action lawsuits. It's no wonder.