Crunch Fitness reviews and complaints 1
View all 419 complaintsCrunch Fitness - Overcharged
I was over charged on my account. I contacted the manager joelee and she looked my account up while I was on the phone and said I was correct and to give her 20 min and she would get to the bottom of it and call me back. 2 days later with no phone call I addressed this with the front desk and the assistant manager assured me they would leave a note on joelees desk and the issue would be resolved today. Now another 2 days later I still have not recieved a call or refund. Very dishonest orginization.
Desired outcome: my money refunded. my same membership price without keeping a card on file since leaving one on file results in wrongful charges that do not get addressed.
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