Michaels Stores reviews and complaints 2
View all 253 complaintsMichaels Stores - Dissatisfied with customer service
Today I needed a specific size t-shirt. 3X, black and long sleeve. I live 30 miles from the Michaels in Moscow Idaho. I called prior to driving up there because I wasn't going to make the trip if they didn't have what I needed. I call and am told that "Yes, they do have them." I drive up there and no they didn't have them. The girl that waited on me was extremely rude. I told her to forget it I would look somewhere else. She said in a very snarky tone "that is not what I was saying" I told her to just let me pay for the vinyl I was getting so I wasn't holding up the line. She (once again in her snarky tone) said "very well then".
I love Michael's and am sorry that there isn't one where I live, but I doubt very much that I will be visiting the one in Moscow anymore. I have ordered online and I guess as much as I dislike that, I will be doing that in the future. She didn't even ask me for my phone number to enter in the system. extremely dissatisfied with todays encounter. She asked me if I looked back in aisle 41 because that is where the shirts are. I told her that yes I did. I have shopped there before. I am still very angry with the whole "drive 30 miles for something that is not there and I was told it was. That was truly a waste of my afternoon and gas.
Desired outcome: I would certainly like some sort of compensation for the wasted time and gas to drive up there
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Michaels Stores - rude manager and employees
Being followed and profiled while she is nice to some customers she has yet to ask if I need help or how I was doing instead she follows me around the store and has a hateful attitude towards me. I spend a lot of money in this store as well as my friends, but seeing as how I have complained 4 times before and still nothing has changed I will take my 4 to 6 hundred a week business to joanne where I can shop without rude employees stuck up my [censored]. Me and everyone I know will no longer shop in the Moscow store due to the old lady manager that works there. She should not have a job in customer service if she doesn't know how to treat a customer
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