Public Storage reviews and complaints 1
View all 324 complaintsPublic Storage - dishonest district manager sylvia chrzanowski
We had a horrible experience at the public storage on e. Boughton road bolingbrook location and would recommend everyone avoid it to protect their property and for the incredibly poor customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings.
Inside storage unit, smell like urine and mod...
There are no cameras inside the storage units.
At beginning, they try rip you off to make you buy their lock... And insurance etc... Front desk man name craig always ask you provide the best google review... I now know why and glad not to provide five stars review for a very reason... This place does not deserve one stars! Period!
They increase the rent without letting you know... Instead blame on us because apparently they "sent email a while ago"...? When I called district manage sylvia chrzanowski.. She replied and left voicemail indicate she will issue refund for us and will call in a few days... Instead ask craig to call and left message saying no refund? What a lie from district manager who represent this company!
Two days before moving out this crappy place, met craig.. Told him I will file a formal complaint to bbb.. He said "what if we refund you and hope you don't complaint.. We are just the small business.."
We are sick and tired of their dishonest!
For those of you in same situation, raise hell and complain to bbb, yelp, state dept of consumer affairs. These guys are crooks!
Please do not remove our review from yelp! This is our truest experience with this place!
https://youtu.be/fldq2jcoX50
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I had my car in storage at the Bolingbrook location across the street from Menard's on Rt. 53. At first, they offered me a deal whereby the first month was free and, for a few months, life was good. But then, like all CHEATS, they realized that they "had" me abd started raising my monthly rates. I complained to the front desk folks who works there and was told that the local head lady, Sylvia Chrzanowski, was behind all the increases. She gave the OK to raise the monthly rates I paid. With a car in storage, she had me over a barrel because it wasn't easy to snap you fingers & move it to another unit. When I checked with the front desk staff, I found out that it would be less expensive to cancel my contract & move to another unit. Not practical for me. Yes, I had to buy "their" lock. Being a Senior & getting screwed by these guys, I asked for some type of discount, since I wasn't made of $$$$. I reached out to Sylvia 6 times asking for some sort of discount - all never answered. So, I reached pout to her Boss - he took his sweet time responding after I showed him all of my E-mails to this self-centered beauty queen. I was told excuse after excuse but he lowered my monthly rate a few pennies so I pulled my car out of there & said goodbye. The front desk people are awesome; Sylvia Chrzanowski & her Boss & the Storage Company are all crooks. Stay away from this Storage Unit. But, do take a few seconds and look up Sylvia's facebook page to see how absolutely beautiful she thinks she is. Ha Ha!