Ashley HomeStore

Hello Ashley
I am Distraught we purchased a Leather Couch & Loveseat Aug 30th. When we purchased it we were told that because of Covid things were running behind and we would get the love seat in Oct and couch end of Nov. We got the Love seat as promised and at the end of Nov no couch NOTHING not even a phone call from Ashley. We called and after being put on HOLD multiple times we finally got an answer that we would not receive the couch until the end of Feb. Had we been told in the first place that it would be 6 MONTHS before we got the couch we would of never made the purchase. Can someone please contact us. if I don't hear back my next step is social media to see if anyone else is having the same problem and also a complaint to the Better Business. Currently Ashley is having a 20% off sale how can you have a sale when you can't deliver on a purchase made in Aug. Im going to attach my receipt with my sales order number and pictures of what I have been looking at for 3 months a Living Room with just the love seat. What also bothers me is I'm a repeat customer and never imagined id be going through this since my first experience was very pleasant. Here is a number we can be reached at [protected]. It's not my style to complain but in this day & age I'm sure a few people will listen to my story on Twitter & FB. Thanks Tim Kenney

Purchased a bedroom set on or around March 20, 2015, for $2700.00 sale price the bed starting falling apart on February 13, 2016, called Ashley furniture to replace the footboard, which had a factory defect, Ashley furniture came out twice with a new footboard with the same problem called them and asked for a different bedroom set and I was told that they did not give refunds or exchanges on this defected furniture that they sale.
A bed should last longer than 11 months