Menu
For Business Write a review File a complaint
CB Furniture Stores Ashley HomeStore 600 E. Walnut St Eastgate Shopping Center, Carbondale, IL, 62901, US
Ashley HomeStore company logo
Ashley HomeStore
reviews & complaints
Ashley HomeStore company logo

Ashley HomeStore

600 E. Walnut St Eastgate Shopping Center, Carbondale, IL, 62901, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
12:00 pm - 5:00 pm
ComplaintsBoard
B
5:23 pm EDT

Ashley HomeStore - I ordered furniture 9/29/20 and it was charged to me, it still has not been delivered.

This is about the store in Carbondale, Illinois. I was told 10 weeks for my furniture or sooner. It has been 26 weeks so far. Still no furniture. I was told they would not charge my account until delivery and they charged it immediately. The manager (Mike) admits he gets my messages but doesn't return my calls. He was supposed to be taking care of the billing issue and never did. Some of my furniture came in 2 weeks ago, I have been calling every 3 days and no one from the warehouse will call to schedule delivery. I am ready to call Dateline, 60 minutes or someone in the local news media to investigate this company! They never say they are sorry and don't offer any discounts for my issues

Desired outcome: Get my furniture

Read full review of Ashley HomeStore
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.