Hyundai

My car was picked up on 2/17/21 and taken to Rogers Hyundai. We have called several times only to be told by Oscar that they had not had time to get to it yet. On Saturday, 2/20/21, I went to the dealership because I had some personal items that I needed to retrieve. When I got there my car was sitting in the alley of the dealership. Not in a lot, not on dealership property, but in the ALLEY with the doors unlocked. I went inside to ask why my car was in the alley and I was told I would have to call on Monday, no one there could help me or could give me an answer to my question. Today, Monday, my husband called and the car was still sitting in the Alley. When he asked why, he was told that the computers were down and they did not have time to get to it. When my husband asked how are they keeping track of the car since its in the ally, Oscar stated that they had not even checked the car in and that's why its in the alley. My husband then called Hyundai and they said the car should have been secured in the lot until it could have been addressed so we requested to move the car to somewhere that would be more vigilant in securing the car. They, Hyundai, called the tow service that originally picked up the car and is having it towed to Happy Hyundai but said that we should call Rogers and let them know the car was being picked up. When we called Rogers, they were very unprofessional and condescending. At first they didn't even know where the car was until we told them it was in the Alley! Then they said it was the tow trucks fought which makes no sense. I went there myself and I walked right up to the car, after the porter gave me the key, went right in and got what I needed. They said the tow truck buried it which was absolutely not true. If the car would have been secured in the lot as it should have been then no way it could have been buried because the lots had been plowed, I was there myself. This is a poor excuse for leaving my car in the extreme weather for days in an alley! To add insult to injury then they got upset when they were told the car was being taken to another Hyundai dealership and stated "Well they better be here before 5", really. The car has been in the alley unlocked for days, not even checked into the system and now they are making demands on time when its being removed from the Alley! I would appreciate a response to this issue. My original case number for the first tow is#[protected]