Waste Management [WM] reviews and complaints 1
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Waste Management [WM] - Billing and contract
We are some residents living on 5219 N Potawatomie, Chicago IL 60656. Our HOA is called Park View Condo Inc.
In march 2022 we decided to change our board association being dissatisfied with many unjustified expenses and a bad management. Then we discovered that we are ripped by Waste Management every single month being charged outrageous amounts. Every month we used to pay over $2800 and even close to $4000. The first think we contact the waste management and we got in touch with our account manager Anthony Martinez. We begged him to work with us on a new deal that would reduce our costs and allow us to continue to pay the bill. We explained to him that we are broke, we don’t have almost nothing in reserves and we are desperate to fight for our building. He promises to give us a new contract and lower our monthly bill. Instead to do this he give us a new deal reducing $41! (fortyone). We didn’t give up, called him again, asking him to take us seriously or forward us to another manager that can help us. But Anthony was too busy and uninterested to help us.
We are 30 apartments and many residents are old and trying to survive on what they have, many do not work and are scared of what awaits them ahead. However only last year (2021) we paid over $34.000 for waste management and we are up to date with payments. This in the conditions in which the buildings next to us pay around $5000 for whole 2021.
We ask quotes from Flood Brothers and Groom and both quotes did not exceed $800/month!
Also we complain that their driver is coming to pick up the garbage between 6 am and 6.50 am when in the contract is mentioned 7 am because we are residential. The driver is just taking a picture of the dumpster and leave because the alee is blocked before 7 am in the morning. And we still pay for pick-up!
We work with Waste management for over 17 years. That's not how you value and respect your loyal customers!
We didn’t ask to help us for free. We just expected competitive and fear rates.
We begged them to help us survive and they turned their backs on us after all these years of paying them royalties.
And their account executive Anthony Martinez either he's just a beginner or he doesn't care!
(Anthony Martinez
Account Executive
Heartland Market Area
mailto:[protected]@wm.com
Waste Management
1500 N Hooker St.
Chicago, IL 60622
Office: [protected])
Desired outcome: fix the contract with fear rates!
The complaint has been investigated and resolved to the customer's satisfaction.
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