Menu
For Business Write a review File a complaint
CB Fast Food Chains Taco Bell 753 E Pershing Rd, Decatur, IL, 62526, US
Taco Bell company logo
Taco Bell
reviews & complaints
Taco Bell company logo

Taco Bell

753 E Pershing Rd, Decatur, IL, 62526, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
6:30 am - -11:00 pm
Tue
6:30 am - -11:00 pm
Wed
6:30 am - -11:00 pm
Thu
6:30 am - -11:00 pm
Fri
6:30 am - -10:00 pm
Sat
6:30 am - -10:00 pm
Sun
6:30 am - -11:00 pm
ComplaintsBoard
A
9:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Taco Bell - why can't they get my food order right?

Why can't they get your food order right at Taco Bell. We have 3 Taco Bells in our area, I stopped going to one
just because they NEVER get your order correct + when you go thru the drive thru, the speaker that they talk to
you, you can't understand them, they sound like the teacher off of Charlie Brown WWWWHHAAA-WWWHAAA-
WWWHHAA, when I had to ask "What did you say" several times, I finally just drove to the window to tell them my
order, which she didn't like, I tried to tell her that I couldn't understand her, that made her even more mad,
by the time I left, I wasn't for sure if I wanted to eat my food or not, if you know what I mean, we love Taco Bell,
but they never get our order correct, ANY time we ask for no sour cream, guess what you always get sour cream,
Tonight I made a special point to go inside explain to the young cashier about my problem with the other store, not getting my
order correct, she says not a problem here, I put my order in # 0214 at Taco Bell # 020134 tonight, I hear her tell the person making our order NO sour cream anywhere near this order, and the guy repeats it back to her, I think, Cool, this is my new Taco Bell, even if it is farther away from my house, I get home and my son and I dive in, what the F___, SOUR CREAM,
this is just stupid, I don't get it, do I have to go in the back and make the Taco's myself, o.k. that's it, I'm so smart,
from know on I'll just but the ingredients at the store and make the taco's myself, problem solved for me, maybe not
for Taco Bell, if more people encounter the same problems maybe they'll do the same, Sorry Taco Bell, you made me do it.

Read full review of Taco Bell and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
G
G
Ghost8644
Send a message
Apr 13, 2015 8:08 am EDT

I have this exact same problem I used to go 3 or 4 times a week and I've stopped because they can never get my order right.. we also have 3 on this side of tyler, tx. The one I goto because it's on my way home from work get my order right 3% of the time. litterally I've been keep track for the past year and a half cause I thought maybe it was just a feeling cause you tend to remember it being wrong more than right, but no it's actually wrong every time. My last visit I thought ok I'll keep it simple... 3 double decker no lettuce, 3 doritos locos no lettuce and a taco salad... that's it which is about 1/3 my normal order cause I keep left overs for the next day or too. They gave me crunchy instead of the double decker.. so I went back in .. they said no problem they took it and was going to add the beans and tortilla. After making it they tried to give it to the drive thru with me standing at the counter waiting for it.. I said hey that's mine.. they looking confused cause no one at drive thru wanted it.. and then they threw it in the trash. I was like WTF. So the manager proceeded to make me a new one. Then the guy beside me came up he ordered 3 bean burritos and they messed them up too. I just give up, I'm done going to taco bell .. like you I've been buying the taco mix and making my own.

G
G
GRRRRR!
6789A - 52 AVE., CA
Send a message
Aug 29, 2010 9:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oh, I do so love reading the comments of American hillbillies. You'd better get used to the idea that America will soon be a Third World country, and it is all because you are all so friggin' self-absorbed that you think that your f***ed up fast food order is an actual problem that you should [censor] about.

R
R
richard anthony farmer
New Albany, US
Send a message
Aug 29, 2010 6:42 pm EDT

well the two places i like to eat is "taco hell" and" kfc "now in Elizabethtown ky they where not always to gather in one store... thank god... because at that time kfc got the order right and toco hell you always had to check and ask for what thy did not give you, , " like always", , , any ways... now there in one building...and you now ring your toco hell up with your kfc ...the "how can we mess up your order to day" syndrome that "taco hell" had. has now rub off on you kfc.. and apparently it"s contagious because now kfc is inflicted with the same problem what a bunch of [censor]s if i don't say so my self

View 0 more photos
P
P
PRABHAT BASTOLA
Culpeper, US
Send a message
Jul 26, 2010 8:33 pm EDT

TACO BELL STORE #016062 IS LOCATED IN CULPEPER, VA USA IS GOING TO THE DRAIN
BECAUSE THE WAY THEY PREPARE FOOD IS SO HORRIBLE. I HAVE BEEN HAVING PROBLEM GETTING MY ORDER CORRECT. OUT OF LAST 10 TIME I VISITED THIS PLACE I HAVE PROBLEM WITH MY ORDER 5-6 TIMES. I ALWAYS ORDER WITH NO MEAT ON MY MEALS BUT THEY ALWAYS PUT MEAT ON IT. AND EVERY TIME THIS HAPPEN THEY SAY SORRY AND THAT IS IT. TODAY I ORDER 2 DEAL #3 W/ NO MEAT AND 1 ORDER DEAL #4 W/ NO MEAT AND GUESS WHAT I GOT 2 DEAL #3 W/ MEAT AND NO DORRITOS BAG AT ALL. IT CAN'T GET WORSE THAN THIS. I REALLY HAVE TO THINK ABOUT GOING BACK TO THIS PLACE.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.