LensCrafters

Lencrafter's is the very worst place to do business now avoid them! I used to use them all the time, but in the last five years have had nothing but trouble and problems with them! I recently went in for an eye exam and glasses at the fairview heights, il location on lincoln trail. Talk about incompetent! Got little to no help from dane, the guy waiting on me, then when I asked to talk to a manager he said "I am the manager" and laughed. He sold me a pair of glasses that were not what I wanted, then said they would have to send them off to be made as the pair in the store was only a model pair, what happened to one hour glasses? I don't have a strong or complicated prescription, single vision, 2.50 in each eye! Then he cannot get the register to work and acts like it would not take my check, as he also did with the prior customer who he told his glasses would be ready in an hour! Inconsistency, horrible service. Then he promises he will have them within a week and fedex them to me as I live an hour away, no closer location. Then two weeks later I still have not heard from them and I call and he say they have not come in yet, so I said just cancel the order, I have to be able to see as I work for the government in an office. Then he said I will cancel it but we cannot credit your funds you will have to wait on a refund check from corporate, as you wrote a check for the difference the insurance did not cover and your copay of $52.31, you should have it in a week or so. It is now over a month later and I still have not received my refund for the cancelled order and the law states they must refund your money with two weeks! I have filed complaints with both the il attorney general and the ftc as well as my bank and have contacted my lawyer. I would advise everyone here to do the same as I called their corporate office in ohio and got a recording of them telling all of the people who were not receiving their glasses or refunds to that they need to just be patient they are working as fast to resolve all as they can! They are committing fraud is what they are doing, they are stealing peoples money probably because of all the times they have been sued for other illegal activity and trying to recoup some of their losses! Every person in this forum and elsewhere needs to file complaints with the state attorney generals office and the ftc as well as their banks and come together for a class action against them! They are crooks and will never learn! I will get my money and I will not ever do business with them again!

I have been a customer of lenscrafter for years. On 8/24 I went into the store to have my prescription filled. And upon having that done the service was very unpleasant. We, my husband and I dealt with Mike and hardly had much knowledge of the service. So, I ordered new glasses and was told it would take 5 to 10 days for return.

On 8/30 I called the store they had not come back yet. On 8/31 the store calls me and say the glasses won't be back for an additional 10 days, because of something going on in the lenscrafters lab. And I can come in for a refund. No explanation, no offering a discount for my wait. I need those glasses to help with my migraines. Couldn't give me any numbers to contact about the issue, just said well you can come in for a refund.

No no no... I need my glasses as soon as possible. I paid cash for my services upon rendered and I need my glasses. Very poor customer service,