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CB Automotive Fueling and Charging Shell 1525 W Lake St, Hanover Park, IL, 60133, US
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Shell
reviews & complaints
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Shell

1525 W Lake St, Hanover Park, IL, 60133, US
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1 complaint
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Website
www.shell.com
www.linkedin.com
www.shell.nl
Phone number
+1 (630) 830-4670
Category
Automotive Fueling and Charging
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h

Shell reviews and complaints 1

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D
10:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Shell has left an official reply on this complaint.

Shell - Bad GM named will

It's now open and an awesome store but the GM named Will is the reason we will not return. We have waited for this store to reopen after the remodel, but Will is extremely rude and the inappropriate comments he makes to the employees is shameful. I am surprised that someone has not filed a complaint with Corporate because his condescending language borders on a lawsuit! Cheryl waited on us, and she was awesome, friendly and really made you feel important as a customer. Her knowledge of the products and handling checking out quickly and easy is fantastic. This one is a keeper, but Will should be FIRED! IMMEDIATELY! My husband is a lawyer and in shock over his treatment of these employees, not good for the store's grand opening for sure!

Desired outcome: Treat store employees with respect

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This complaint has been resolved automatically due to user's inactivity.

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Shell representative's response
Dec 12, 2023 10:05 am EST
Shell customer support contacts
Phone numbers

+31 70 377 9111

+1 (888) 467-4355

Address

Carel van Bylandtlaan 16, The Hague, 2596, NL

Website

www.shell.com

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We take your concerns seriously and we apologize for the inconvenience this has caused you. If you need further assistance, please visit our Help & Support page at https://support.shell.us/hc/en-us. Thank you! - Shell Customer Care
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