Menu
For Business Write a review File a complaint
CB Automotive Fueling and Charging Shell 10 Skokie Valley Rd, Highland Park, IL, 60035, US
Shell company logo
Shell
reviews & complaints
Shell company logo

Shell

10 Skokie Valley Rd, Highland Park, IL, 60035, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
12:00 am - 11:59 pm
Tue
12:00 am - 11:59 pm
Wed
12:00 am - 11:59 pm
Thu
12:00 am - 11:59 pm
Fri
12:00 am - 11:59 pm
Sat
12:00 am - 11:59 pm
Sun
12:00 am - 11:59 pm
ComplaintsBoard
K
3:49 am EDT

Shell - employee charged me twice and owner refuses to pay me back

I was at this location on 8/20/2019 at 00:59 hours. The cashier scanned my items and the total was $20.87. I paid by Mastercard and was approved. I received an Auth# 020779 and the cashier thanked me. So I went to my car. 30 seconds later, the cashier came to my car and said that my credit card was not accepted. I told him that it was approved and I received Auth # 020779. His total was still on the screen and informed me that his register is using a new system and was not able to accept my credit card. I used another Mastercard and received an Auth # 010020. I received an email that I was charged twice for a total of $41.47. I talked to the owner of this Shell Station and he told me that in a few days I will only pay $20.87. Well, I waited a few days and still was charged $41.47 and now the owner refuses to pay me back the $20.87. The owner tells me that he has been doing business for over 20 years and that he trusts his cashiers. The owner doesn't know that I have worked at a Shell Station for 30+ years and managed 3 stations in the past. I don't trust the owner or his cashiers and I will never go to this Shell Station again cause I do not want to pay extra again. The owner does not know how to treat his customers right and this is how you lose customers.

Read full review of Shell
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.