Aspen Dental reviews and complaints 1
View all 1638 complaintsAspen Dental - Repayment for work not done and poor customer service
I chipped a tooth a few months back. I'd been having problems getting in to see my regular dentist, so I made an appointment with Aspen. I walked in with a chipped tooth and ended up in the business office with a $6k treatment plan. They wanted to pull my whole upper plate and get me a full set of dentures. Then the dentist rushed me into the business office without a chance to discuss options.
I was approved for $2k with their 3rd party financer. They sent me an email March 26/27th about my first payment April 7th. I called them to cancel, they told me I have to call Aspen. The receptionist transferred me to the business manager, and I told her I wanted it canceled. I filled out the form to transfer my records to my og dentist to get a second opinion, which I told aspen. April 7th the payment came out and I called aspen again, this was when she was busy and i was told she would call me back. she never called. I emailed the financing company, and they replied saying Aspen never called. Then I get an abscess in my lower jaw. Aspen didn't give two [censored]s about treating that. They also never sent the records to my original dental office. Yesterday they took another payment out. I make another call to Aspen that wasn't returned. Aspen accepted a payment for work they haven't started and won't be doing.
Desired outcome: I either want the financing canceled and compensated the sum of the two payments, or I want the $2000 to give to my original dentist for the work I need done and keep making the payments.
Latest Aspen Dental Reviews
Fraudulent charges Don't get Scammed! Implants Upper partial service. Ill fitting denture. Job not finishedGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!