Kroger reviews and complaints 1
View all 1485 complaintsKroger - trying to return ok r get a refund or store credit. & the staff who helped me was wrong.
I went into the applwood payless in anderson indiana 46013. At around 10:00am to 12 noon. Maybe 12:30. I walked up to counter with tide & dial soap. That I am disabled american veteran who has a sick wife & have phyciatric issues due to my military career. That the lady at office said she couldn't return the items due to people stealing to much & returning them. So I was at that point being made out to be a thief. & I told her plus showed her I have a 200.00$ pair of shoes on a 600.00$ watch, 50$ shirt. & that I am only needing to return them for something else. My wife had a massave brain bleed in 2010 . 4 days after we both had are first born little girl. In which my wife still now has a mind of a child herself that I am trying to let her relearn how to shop. But she got wrong items & had no receipt. But it was my money she spent. That the lady was rude & all she kept talking about was people stealing and returning stuff. I showed her I had 659.00$ on me at the time this occurred. That I walked outside & call the customer service complaint # that I explained this to the last who answered & she asked me to take the phone in to the office & wanted to speak with them. Well she was on speaker & the rude lady said a smart comment that she wasnt up there no more & walked away from me while I was talking to her saying she was not up there anymore. & the lady heard the ladys being rude to me so she applied a 30$ credit to my payless card. Which helped me calm down. I walked over to the other lady the main one who needs to be fired. & asked her how I use it to buy stuff. Then she was saying that people steal that stuff all the time. I said how could I possibly walk out with a big jug of tide & a bottle of dial body wash soap. Then she replied it happens all the time. She asked me to leave then I asked. What is your name she replied stop yealing. Then she raised her voice saying I was a [censored]. That she went to go get some other lady like she was in danger of what . But no one was looking becasue I was not yealing she was. Then she got a lady & she got on phone. So I was scared. This type of incident is not acceptable by no means. I am going to do everything in my power to make sure she loses her job. If corporate or a manager had seen & heard all this she would have been made to leave the. I guarantee it. That my anxiety went through the roof & triggered my ptsd from the military that I am now having panic attacks. That it created emotional stress for me & made me look like a idiot. Plus calling me names like that . Which I dress nice but I am not home sexual I am happly married and am 42 years old with a 49 year old wife & 9year old daughter. That I will be exapecting some type of further action be done about this matter & we can solve this issue with us talking & maybe some more compensation. For a apology. My interest is to solve the matter with thos employee. I could catch her name but she had light hair about 5'6 & glasses a caucasian female. In her 30s probably. I am going public on the internet by wednesday about this & calling channel 6 news regarding this. If we can solve this without having to do so that would be great. I want a personal face to face apology from her & her fired. My # is [protected] please contact me anytime day or night. My email is [protected]@gmail.com. thanks ryan lee steffler.😎
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