Menu
For Business Write a review File a complaint
CB Glasses and Lenses LensCrafters 1251 U.S. Hwy 31 N Spc 130, Greenwood, IN, 46142, US
LensCrafters company logo
LensCrafters
reviews & complaints
LensCrafters company logo

LensCrafters

1251 U.S. Hwy 31 N Spc 130, Greenwood, IN, 46142, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
12:00 pm - 6:00 pm
ComplaintsBoard
B
8:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LensCrafters - Service and quality

This complain has nothing to do with the warranty but that your store was unable to fill an order correctly! Did you read the email because your response has nothing to do with it! I would like the email address of your vp of customer service so that person can become aware of how you respond to a legitimate complain!
William MatthewsNo response to Follow Up - Lenscrafters Customer Care Form - Ticket 200928000017On 9/26 we visited your store in Greenwood, In. to speak about an eye glass problem. We spoke to the manager about our problem which is the following:1. In June of 2019, Suzanne Matthews [protected]), after an eye exam  we received a pair of glasses at this store. 2. In October we realized there was a problem with vision. After a visit to an eye doctor they found that the lenses were twisted in the frames. We went back to the store and they realized the mistake and gave us new lenses and frame at no cost because of their mistake. 3. On 9/26 we returned to the store and explained that Suzanne had a doctor visit on 9/25 they found that the eyes were not centered in the lenses causing her eyes to be crossed. They explained that the frames were too small which caused this problem. We only found this problem due to a yearly checkup for using a certain medication. That is why there was a delay in speaking to the manager of the store.4. The manager said that he could do nothing because it had been over the time limit. He offered no other help for this problem5. If the eye glass fitting would have been done correctly in the first place, we wouldn't have to replace the glasses.6. We are very unhappy with the store in Greenwood, Indiana and are asking for a no charge replacement to solve this problem. This is for the accounts of Suzanne Matthews [protected] and William Matthew [protected] [protected]@aol.com [protected]@aol.com  Thank you for your consideration of the problem
Suzanne Matthews and William MatthewsIn a message dated 10/6/2020 6:34:06 PM US Eastern Standard Time, [protected]@luxotticaretail.com writes:SubjectFollow Up - Lenscrafters Customer Care Form - Ticket 200928000017Response By Email (Corrie R) (10/06/2020 06:34 PM) Hello William and Suzanne, Thank you for contacting LensCrafters. We have received your care form and we are so sorry for your experience. At this time, you would be outside of any warranties to have your eyewear replaced at no cost. Thank you for understanding,  Regards,  CorrieLensCrafters Customer ServiceQuestion Reference # 201005-003449Date Created: 10/05/2020 12:48 PMDate Last Updated: 10/06/2020 06:34 PM [ — 001:000458:43114 — ]

Read full review of LensCrafters
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.