La Quinta Inns & Suites reviews and complaints 1
View all 702 complaintsLa Quinta Inns & Suites - professionalism/room conditions
I arrived on Friday the 11th with plans to stay until the 17th. I'm in town on a work trip and have my cat with me, as I always do when I travel for weeks at a time. I called ahead of time and asked the front desk if they took cats. He replied yes. I then booked the room through my work website and then drove there and checked in saying cat more than a few times. I walked my pet by him on a cart. Arriving in the room, the door was broken and doesn't close correctly and takes about 15 tries to get in (room 171)upon entering I found I had no Work chair. I went To front desk and asked for a chair in which I received a broken one. I let it go. On Oct 14th I arrived back from work to a overflowed toilet. I went to front desk and asked for assistance. I cleaned up the water on floor and plunged it myself. On October 15th I was asked to leave because I had a cat. Was told about how they can charge me for carpet cleaning and unclogging toilets and don't allow cats because of allergies. Only dogs. I left no damage nor did my animal as he was with me during the day out working. The room was in bad condition when I arrived to begin with. I felt very uncomfortable hearing about past guests and what they did and felt I was being accused of things that I didn't do. I travel for work often for weeks at a time and have never been treated this way by any hotel nor have I ever had an issue of bringing my pet. I found the staff very unprofessional and they seem to have communication issues.
Latest La Quinta Inns & Suites Reviews
Lodging at LaQuinta Amarillo, TX Horrible Management and Ownership Overwhelming odor masking scent Hotel room in lufkin on south first street Return of propertyGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!