Camping World

Camping World
Bowling Green KY
725 Bluegrass Farms Blvd
833-851-1078

Thursday, May 30th 2019 - Lance Gordin and I, Renata Lipinski, Co-bought a New 2019 Coleman Light LX 2155BH
Salesperson: Burt Gault,
Finance: Scott

During our walk through; when the awning was extended, we all found out awning was ripped in several places. Service People informed us they would order a new one and it should be in by the time we picked up the camper the next weekend.

Thursday, June 6th 2019 - We picked up our new camper. Awning was not ready nor was the camper. We waited 5 hours for everything to be completed. At that time we also asked for copies of all the paper work that was signed May 30th.

Thursday June 13th 2019 - Lance called Burt for status of the awning, still not in, asked for an order number, but nothing was provided. Burt said he would have to find out. We asked to receive a status call as to the awning, at least.

Tuesday June 18th 2019 - I called asked for Burt, all managers were unavailable, left message for him to call Me (Renata). He returned the call to Lanced at work instead, still no status on the awning.

Wednesday June 19 2019 - Lance sent email to csteam@campingworld.com see below:
Fwd: Replacement awning for 2019 Coleman Light LX 2155BH [ ref:_00DC016tjK._5003b1PnrKW:ref ]
Wed, Jun 19, 2019 6:31 pm
Lance Gordin (lance.[protected]@gfs.com)To:you Details

Below is the response I got from them
---------- Forwarded message ---------
From: CW Sales Google Account
Date: Wed, Jun 19, 2019 at 4:33 PM
Subject: Replacement awning for 2019 Coleman Light LX 2155BH [ ref:_00DC016tjK._5003b1PnrKW:ref ]
To: lance.[protected]@gfs.com

Lance,
We appreciate you bringing this to our attention. We've brought your concerns to management and we'll be following up with you as soon as possible. We appreciate your business and thank you for your patience.

Sincerely,
The Camping World Customer Care Team

--------------- Original Message ---------------
From: Lance Gordin [lance.[protected]@gfs.com]
Sent: 6/19/2019 3:24 PM
To: csteam@campingworld.com
Cc: [protected]@aol.com
Subject: Replacement awning for 2019 Coleman Light LX 2155BH

I am writing in regards to a replacement awning for the above travel trailer, from the Bowling Green, KY., Camping World / Gander Mountain.
This was purchased on 05-30-19 and noticed the awning / canopy was torn while doing the walk around with Bert ( Sales ) and Matt ( Service Tech ).
Both agreed, along with myself that this should be fixed before taking delivery of camper on 06-06-19. I have been in contact with Bert many times and he has been having trouble with the service department on getting a replacement.
I have called numerous times to Meggan Wallace and have gotten nowhere, if / when or even if this was ordered.
I called today, 06-19-19 twice, once @ 1100 spoke with receptionist and again @ 1600 with no answer.
This is not a warranty issue, it is damage from the location of purchase prior to delivery
It is now going on 4 weeks, 3 weeks since delivery and still have a torn awning and NO results
Please feel free to call me at [protected] or Renata Lipinski at [protected]
Respectfully
Lance A. Gordin

Wednesday June 19 2019 - 11:00am - Lance called, no answer in Service. Called for Meggan, left message with Receptionist Tina Thomas

Wednesday June 19 2019 - Called 6:36 pm, requested Meggan Wallace, Service Advisor, she was off. Spoke with Seth Sprouse, Service Advisor also, explained situation to him. He advised me he would look into missing awning and return with a status.

Thursday June 20 2019 - 11:00am - Lance left message to Meggan with recep. No answer in the Service Dept.

Thursday June 20 2019 - 12:12pm - Preston Martin, General Manager, called regarding awning, he stated he would research and call back with details.

Thursday June 20 2019 - 6:45pm - Called, talked with Mike, Service Manager, explained awning situation to him. He advised would research and call back with details. 9:00pm: - Mike called back; he still needed time to research missing awning and would call back.

Wednesday July 3 2019 - 5:00pm - Lance called, spoke to Seth Sprouse in Service about awning requesting status. Seth stated he would have to research and would call back. This is the second conversation regarding awning with Seth. He did not call back.

Tuesday July 7 2019 - 11:30am - Lance call, spoke to Meggan. She advised awning order was sent to Keystone with email to be completed on 7-17-19 and 2nd day air to Camping World 7-19-19. She would call to set up a time when awning would be installed on our camper. Lance and I were on vacation during this time July 11 - July 18, it was our first vacation in our new camper with a torn awning. We did not receive any call back from Camping World.

Tuesday July 30 2019 - 4:00pm - Called Camping World, left message for Meggan. 4:30pm - Tim Sumner, New Service Manager, called. Advised fabric for awning was there and we could set up a time to have it installed. Set up installation time for Friday Aug 2 2019. Greg Brieschke was to travel to Bardstown.

Wednesday July 31 2019 - 6:45pm - Tim Sumner called, advised sadly fabric disappeared. He stated is was there yesterday, but no longer in warehouse. He submitted a new order and would try and have is expedited. I asked for the order number and I would call Keystone to have it overnight to my address. The we could reschedule an installation time. Tim would not provide order information, stated he would himself call Keystone and have it expedited, and he would call me back.

As of today, Aug 5 2019, neither Lance nor I have not received a call back from anyone at Camping World regarding our awning since last Wednesday. The Customer Service at Camping World is horrible. We have a very hard time getting return calls and our new awning. We feel that they made the sale of the camper and now we don't matter at all. It's been now 2 months. We bought a brand-new camper with a damaged awning in which we just want fixed. I will also be filing this complaint with the Better Business Bureau.
Respectfully,
Renata Lipinski
[protected]@aol.com
[protected]