Gander Mountain
Reviews and Complaints

Gander Mountain - 484

05-12-2009 9:54 AM

My brother and I in May of 2009 were walleye fishing in Northome, Minnesota. It was raining and I needed a rain suit so we went to Gander Mountain in Bemidji Store 484 to purchase one. I must say I was pretty impressed with the quality and the color of the product.

If I knew then what I know now it would had stayed on the rack and I never would have purchase it. I wore it around 15 times. I stored it in a dark cool place, it only lasted a couple of years. The rain suit got oily residue and sticky and started to fall apart.

One thing I have found out the hard is a large majority of products made in china literally get sticky and fall apart.

I came in to return a product. The checkout person had 3 people in line in front of me, 2 joined behind me. I requested another checkout person be called. Jeff appeared very overwhelmed. He called for additional help and Andrew came out to help—as
S L O W as possible... Jeff struggled through and eventually I came to the checkout. Jeff tried several times to figure out how to complete a return. I was asked repeatedly if I was a Good Sam member, my phone number, etc. eventually (when Andrew has cleared all the other customers and was preparing to go away again) I asked Andrew if he could help Jeff with a return. I was asked ALL the same questions again and Andrew completed my return (total process took about 12 minutes). Jeff clearly needs additional training—on the register and with returns. Andrew needs customer service reminders (attitude, hustle).
During this entire experience I saw 1 woman lay her item she wanted to purchase down and walk out.
Marcus talks of GREAT customer service. You feel far short here.

On March 25, 2019 I had ordered a Forest River Wildwood sofa, 68" Trifold, Ombre Seal: WO# 132741 (Customer name:3135007 - Olea, Cydney)for my new RV to replace jackklnife sofa that came with RV. The request was at the Camping World, Statesville NC. I spoke with Matthew in parts. He had asked for VIN, to make sure the correct sofa was on order for our model. He said it was in stock and supposedly ordered. After 2 weeks, I went into the Camping World facility and was told that Matthew wasnt the right person to speak with regarding furinture orders and was then referred to Travis in Service. Travis picked up the ball and ordered from Forest River the sofa, which was now not in stock, and apologized for the confusion and delays and offered to waive the cost of shipment, which I was very grateful of. Received a call on April 29th that the sofa had arrived and ready for pick up. I picked up the sofa and was given a freight charge bill! When I reminded Travis that he had offered to waive the fee, he completly disputed and said he couldn't remember conversation. I paid $277.28 and left furiously. I've done a lot of buisness with Camping World and will now take my business elsewhere. I do not appreciate being lied to especially with such a long wait from the order first being placed on 3/25/19 and receiving on 4/29/19. We have had to cancel 2 trips due to this circumstance.
Cydney Olea
135 Teague Dr.
Mooresville, NC 28117
[protected] cell

I have a great little flashlight that actually has gander mountain printed on it. It is an LED bulb and recently I noticed a dark spot in the middle of the lighted area. After turning the light off I noticed a dark spot in the middle of the bulb itself. I wondered if the light would be guaranteed as LED bulbs are supposed to last forever. I have had it for several years and is my favorite flashlight.
Thank you!
Darrell Chamberlain
3829 Halsaver rd.
Kill buck N.Y. 14748

I purchased several range passes at different times. These range passes cost $100.00 each for 5 visits to the shooting range. I have 4 passes left for a total of $400.00 of value. I go shooting often. One day the range was closed and a sales person told me they are having a closing sale and will reopen in October. I went back to the store several times to inquire about my range passes I purchased and they said everything was OK. One day I went back and to my surprise, the store was closed. I logged into the website and discovered Camping World purchased Gander Mountain without assuming their debts. I told customer service of Camping World about the $400.00 of range passes that I have and they told me there was nothing they can do for me.

The boots were camo over a $100.00 they are all faded I just got a year ago, the black on toes and heels is faded the camo is faded. I want a new pair size 9 I am a paying customer and I want this made right, I have bought a lot of products from you folks and I always pay my bill. I work in retail and we always take care of our customers. So please make this right .Thank you. Neil.[protected]@gmail.com

They lied to me when I purchased my gun range punch card. I informed them that I heard they were closing all stores and the manager assured me this store was not. Well I paid $100 for the card and low and behold the store closed and so did every other store around. It is unbelievable that this would happen. I want to send my card in to you and get a full refund. please respond back to me. All though your voicemail for the company even says they will not respond to messages.

Purchased a handgun and NICS check was delayed. They cancelled the transaction (with handgun already added to my permit) and said a refund check being sent to me. Waiting 2 plus months now and have yet to receive. Attempts to contact main office met with message saying all busy and messages will not be returned. Have continued to try with to success.

And now what I am sopused to just lose the money is is absolute deal I spent thousands of dollars at your store I need my money back in cash and in the earliest timely matter I expect a call from you guys today! My name is Mike Luck my phone number is [protected] you guys need to send me a 500 dollar check I have been a loyal customer of this company for over 30 years I am abosulty blown away by the unjustly ness it's not my fault you guys ran a company in to the grownd

I purchased this Rain coat a few years ago as my back-up.
It usually does not rain enough to need rain protection, but when it does
I want it to do it's job. Well we just went thru a rainy hurricane, no problem.
I went to use my Gander Mountain Rain coat model #77113.
I was putting it on when I noticed some loose pieces of tape.
Upon investigation I found that several Taped seams were separating.
Is the anything you can do for me?

Pictures can be provided. See attached below.

I purchased the Bonus Pack 400 yard 8lb 100% Fluorocarbon line at Gander Mtn in Fayetteville, NC on 5/8/2017. The salesman seemed very knowledgeable on this specific line and offered suggestions on using it. It was the first time I had used Fluorocarbon line. I went fishing with a new $15.00 lure, hooked a nice large mouth bass and as I reeled it in my line snapped with my $15.00 lure in the mouth of my beautiful fish. My lure which I drove 30 miles to get because I couldn't find it anywhere except Sportsman's Warehouse in Wilmington, NC was a life-like brim. Well, I take it as a loss and decide to set it up to fish with a small brim I caught with my other pole. The private pond were I was fishing the Large mouth bass and hybrid bass in this pond love brim. Anyway, when I went to cast my pole again, my line snapped and my brim went flying across the pond. This line definitely didn't do anything for me. It was horrible. I not only lost the money I spent on the line but, list the money the new lure cost me. And a beautiful bass. I am so dissatisfied with my purchase. I'm literally disgusted. I would have thought, even though it was a store brand, it would have been a good quality line. I definitely won't recommend it to anyway and will most likely discourage this products use.

On August 11, I went to GM and bought a 1911 Remington Hand Gun. I did the background check and paid for the gun with my credit card. The background check was delayed. I called On 8/15 to ask about the background check and they said it still hadn't came through. I went by today a guy told me they sold my gun even after I had already paid for it. I'm not sure if it was sold to someone else or someone took it home. This concerns me. I paid for this gun and was waiting on the background check and they sold it to someone else. They couldn't confirm if it had been sold to anyone else. They expected me to believe it. How can you resale a gun if it's paid for to someone else?

I purchased a high dollar metal detector yesterday and gave it to my son for his birthday last night. To my horror we found the box had been opened before detector was not packed properly, a screw driver was in the box, and it eas partially assembled and I instructions were missing. I became upset at that moment i hoped my son's gift worked. We put brand new batteries in the Metal Detector but nothing! I tried to call store immediately but No one would ever answer the phones. So this morning we return to store to talk with Manager of store.
She says immediately sorry no refunds. I said I paid 192.00 for a broke detector, and you can't make this right. She calls a man called the LIQUIDATOR John I believe he said was his name and he proceeds to REPEAT SAME THING. SO am very upset. I say so it's okay to sell me something broke and you get my money. Lady Phylis I believe is her name says we ENCOURAGE our customers to check products out before purchasing. I proceed to tell her no one said that to us yesterday.
I ask for their names so I can send in a complaint . Liquidators tells me John and that's all and lady tells me nothing. BTW got her name as I was leaving store by another employee. I proceed to record with my phone to store manager Phyllis so you refuse to disclose your name. She says yes and realizes I was recording her and runs away saying you can't record in here. I say ok and stop and turn to leave. As I leave I tell them I will be notifying STATE ATTORNEY GENERAL, LOCAL TV STATION, AND CORPORATE HEADQUARTERS. So much took place. I am so sick they sold a broken piece of trash and plan on keeping my money.

We were in the york store to buy a shock collar for our dog we asked very specific questions and were not allowed to open the box in store after getting to our car we opened the package and determined the info we were given was false we went back in the store to try to get a refund/return because it's no good to us and the manager was a real [censor]. He refused to return it and refund us even though his employee provided us with false information about the product. The name of the manager is brent. We would like someone to contact us to get us a refund we are very unsatisfied with the service given to us everyone in store was rude and not helpful in any way.

Hello I stopped into a Gander Mountain location located in Joliet Illinois. I seen a pair of snowshoes that had a price on it saying $29 I went up to the manager supposedly his name was Bill. And asked him I'm like do I still get 70% he then became rude and said no because somebody must have put that price sticker on there. I look at it as I own a business and if it says it's $29 it should be $29. I wasn't really happy with the whole situation and didn't buy the no shoes even though that they were only $49 from 130 something because I felt that the way the situation was treated it was wrong. The store number is 00287 and the cashier was five 37508. The sales receipt number is [protected]

While I was in Wisconsin, I mistakenly went into Gander thinking it was Dick's. Nevertheless, I needed something to help with the cold because it was 17° below zero. I had the funding to pay cash for my purchase, however the cashier talked me into application for a credit card stating that I could get discounts for my purchase upon approval, so I did and was accepted. When I get home, my first billing statement arrived and I went to pay it at the wrong place, as I stated, I thought it was Dick's, they look like one another. Upon realization that I had made a mistake, I called a Gander store that was relatively far from my home to make arrangements to pay the bill there. They informed me that I can't pay it in a local store, I have to send the payment via US postal or some other means. So trying to keep face, I called Gander themselves and was informed that I had to have my payment in their office by the scheduled payment date or late charges would incur. Being as my purchase was only $41 and I realized that I couldn't get it to their office by the appointed date, I had no choice but to accept the late charges which was $27. That infuriated me, and I refused to pay that much for such a small purchase, which only doubled it. I made the payment via US postal service on the first of the month again in an attempt to save face. All things cut and dry, I'm now paying well over $241.00 for a $41.00 purchase. I am not at all satisfied with Gander or it's credit card services.

today was all bad. Myself and four coworkers (all police) visited the gander mountain in Utica. My boss, who is a Sgt, and I both wanted to purchase firearms. My boss gets denied because he is honest and tells the salesman that the address on his DL is of police headquarters because he works under cover.

Now to give you a little background on me. 12 years Marine Corps, 3 years as a manager of a guns and ammo store, and 3 years as a police officer. I am very well versed in the laws especially being that my father was the liaison for the safe act to Long Island for the state police.

With all of that being said the saleman did not want to sell a bunch of out of town cops firearms nor help arrange for them to be transferred to our nearest gun shop.

We understand that sometime people put firearms salesman in tough spots with straw sales and what not but this was not the case. We found two really great deals on guns that were hard to get. The guns were about a 500 dollar savings to us and about an 850 dollar sale for the store x2.

I know this establishment is going out of business but I could not let this go unheard.

Please email me for further details or if we can make this right and purchase these fire arms.

Email is as follows. [protected]@gmail.com

I bought a $25 gift card for my brother's birthday back in February not knowing the store in Sugar Land was going to close and my brother went into that store to buy something just recently and was told they are not taking gift cards anymore. Are you kidding me! SO YOU JUST TOOK MY MONEY AND I CAN NOT USE THAT GIFT CARD! NOT EVEN ONLINE! I DON'T THINK THAT'S FAIR AT ALL!

You sold us $100 dollar gift card when you knew you were going out of business. The Minnesota bankruptcy office is telling people you haven't even filed a plan for reimbursements - so it could be years. No one will shop in your "new" store with how lame-o and shady you are. At least refund people's gift card money! You won't even let us use our gift card in your stores for the left over junk that is still for sale. "Sorry, we switched to a new system that won't accept gift cards." Make it right dirt bags.