Arrow Exterminators

DSLD the lender who I purchased my home from gave me instructions to transfer my termite services to my name. Arrow was contacted on 6/29 to transfer the service. Upon contacting Arrow I asked the rep to add in home and outdoor monthly pest control. I was told I would receive a call back to schedule a time for the service to be performed. Service was scheduled on 7/18 but was a no show. I received a text on 7/24 to confirm a rescheduled appointment for 7/25 which I confirmed. On Friday 7/25 the service again was a no show, but I received an email from the tech stating the service was complete. I was at home on this date and waited for the tech to show up again this was a no show. I contacted Arrow on 8/1 to speak with a manager I was told the supervisor was unavailable after I had been placed on hold for over 20 minutes. On 8/2 upon checking my bank account which indicated I had been charged two monthly fees for July in the amount of 30.00 and 25.00. I called and asked for the manager again and I could not make contact I asked the rep on the phone to cancel the contract and return my money to my account. As of today on 8/3 my funds have not been returned.