La Quinta Inns & Suites

The check in process was terrible. I waited 30minutes to check in because a worker refused to help anyone because she was on "break". Working for walt disney world, I understand wanting to take your scheduled breaks. However, if there is a line to the door, this is inexcusable. I waited in line behind 2 different groups, each of which took 20 minutes to check in due to the check in agent being new to the job and being left completely alone to figure everything out while the other employee was on her phone and having conversations with people that did not involve work. This location is very poorly managed. I called and asked for 2 extra pillows and was told housekeeping was gone for the day so no one could help me. That's beyond ridiculous. Do not bother staffing overnight if they are unable or unwilling to help. All front desk agents need to be fired and replaced as they do not care about guest needs. I will be writing a letter to cooperate as well. This is the worst experience I have ever had at a hotel. I have never been denied an extra pillow due to laziness of staff. This needs to be addressed and I will be demanding my money back. This place is garbage.