Menu
For Business Write a review File a complaint
CB Department Stores T.J. Maxx 360 Newbury Street, Boston, MA, 02115, US
T.J. Maxx company logo
T.J. Maxx
reviews & complaints
T.J. Maxx company logo

T.J. Maxx

360 Newbury Street, Boston, MA, 02115, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:30 am - 9:00 pm
Tue
9:30 am - 9:00 pm
Wed
9:30 am - 9:00 pm
Thu
9:30 am - 9:00 pm
Fri
9:30 am - 10:00 pm
Sat
9:30 am - 10:00 pm
Sun
10:00 am - 8:00 pm
ComplaintsBoard
A
6:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

T.J. Maxx - product purchased/ used!

I recently saw a dress on the rack, looked at the price (it was on clearance) said "Yes!" And ran to the register to purchase without trying it on, when I returned home and actually put the dress on I realized that it had been worn! The dress was filthy, I even attempted to clean the dress up in attempts to keep it but it was absolutely a mess and unsalvagable so I proceded to the store to return it. The manager (A David B) was incredible rude and condescending towards me stating that I had not even bought the dress at your store and would not return it. I was absolutly appalled! Not only did I pay for something that was clearly used by soneone else but when I realized the manager had the audacity to be belitteling as well as say I was lying!? I requested they pull the footage from when I purchased the dress and he pushed me aside and stated he was finished with me. I want to return the (disgusting used) garment that I should not have purchased to begin with, I have all tags and valid reciept from less than two weeks ago.

Read full review of T.J. Maxx
View 0 more photos
Update by AvaJune
Jul 16, 2019 2:08 am EDT

I purchased a dressed that upon later inspection was CLEARLY USED and I expect a return with my receipt I just need to know how to do that via mail as the store I purchased it at will not take the absolutely apauling garment back stating it was worn which is why I AM RETURNING IT! It was an absolute disgusting oversite by the company..it has pit stains for Christ sakes! Thank you for your time.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.