PSI Services

Testing for Massachusetts veteran Journeyman plumbing exam. Filed dd 214 with Psi exams and plumbing board, april 20,2023 veteran preference points, i spoke with multiple people. told numerous times it was submitted or elevated to next level. 8-10 weeks. previous exams dating back to 2020 mailed , emailed, called and filed proper paperwork, still waiting for Psi to honor there commitment. was eligible for 5 points on exam, before 20 april 2023 . waitied 6 months and no one processed paperwork, additionally, veterans pay a discounted price for the exam and it seems that nothing is being done to resolve this isssue. Same scripted answer. waited long enough if you dont want to honor veterans then take all info down on website. why is this is so hard to do multiple veterans having issues with this.

My experience with PSI office at 56 Roland St, 305 Charlestown, MA 02129 today 4/22/2022 at about 12:15 pm.

As soon as I opened the PSI office door the employee asked me “Did you read the door sign?” (The sign reads: Mask mandate, no mask no test) I opened my bag to grab the mask as she was talking to me. I responded I am getting my mask. I asked what to do next and she reply to take a seat and grab a clipboard to complete the form. I waited for my turn before I could see her. Then, it was my turn and I walk to her desk. I gave her my 2 forms of identifications and the clipboard. I was wearing a sleeveless blouse and a cardigan (no zipper). She told me that I cannot bring it to the testing room because people use it to hide information. Told her that I get cold very easy due to a medical condition that I have and she responded “You have to figure it out”. Then she gave me the bag to put my belongings and 2 pencils, a calculator and a blue sheet of paper. I went to the room but it was very cold and I came back outside begging her to allow me to wear my cloth gloves to her my hands be warm so I can get blood circulation on my fingers. She responded” I will give you a surgical glove” I responded that rubber gloves will not help me. She added “if is not listed on PSI I will not allow you to use it.” I begged her to let me wear it and if she can watch me because I was seating very close to the exit and she could see me clearly from her desk. She got up to fix the camera from where I was seated and then when she saw my gloves, she said “No you cannot use that, what do you think this is? Go back to take your test because I am not going to fix your time.” I went to back to take my test. After 20 min I left the testing room because I was in so much pain and didn’t have much blood circulation in my hands.

I handed all the items that she provided and walked to get my jacket and I asked you guys don’t accommodate people with disability and she responded “what did you think this is, a day care”. I said if you were a white person I would said that it was RACISM/discrimination but because you are a black person what is this? I am the only black person in this place and everyone else is white why are you treating me like this? I spoke to the supervisor over the employee's cell phone and he was very rude and unprofessional. I didn't get their names.