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Regus - Agreement and termination of services (24 hours of signing and then 5 days prior to start date)
Requested to terminate the agreement & services, within 24 hours of signing. We cannot submit documents that Regus is requesting. I have told Regus that I can show ID at their local office in PA. Regus is OK to charge my credit card without ID verification. However, they want ID to start the services. Oxymoron!
Feb 09, 2023 (Thursday)
- Accepted agreement to start virtual office services, with a starting date of Thursday, Feb 16, 2023.
Feb 10, 2023 (Friday)
- Welcome email received with the following note:
You will need to provide two forms of ID, License and Passport are the two most common. It will need to be signed and verified by a Regus employee or a notary.
- After seeing this note, I have sent an email to terminate the services, since I cannot provide the above information.
- Called the Middleton office and left a voicemail for Team Lead to terminate the services or agreement, since we cannot provide the requested information.
Feb 13, 2023 (Monday)
- Regus never returned my call.
- Started writing (4) emails to Team Lead to terminate the services.
- He said that it is federal regulation to submit the identification.
- Our business is registered in the State of MA. Regus can check if our business is genuine or fake.
Feb 14, 2023 (Tuesday)
- I had to make a call to Regus. Regus never called me back
- Regus generated case # [protected] | C-9294814-H5S1 CRM:[protected]
- Team lead that he will check with his superiors about terminating the agreement. He said that he will et back! Regus never called to sort out the issue.
Feb 15, 2023 (Wed)
- Emails came from [edited] / Account Desk
Feb 16, 2023 (Thursday - Start of Services day)
- I had communicated 15 times with Middleton office. The team lead was adamant that he will not terminate the contract. Even though, I have been following up with Regus, since Feb 10 (24 hours after signing the contract).
- Regus charged the credit card.
- Regus said that they did not start providing services to our company. However, they have charged the credit card.
- Team lead said that Regus will continue to charge credit card, even if they do not provide services.
- Regus cannot provide services, because they do not have my copy of identification
- Regus provided an email address for their legal. However, that email address was invalid and emails got bounced.
- Later, Team lead wrote an email that they do not have email address for the legal department.
- Team lead reply - I heard back from my team that we are unable to roll back the agreement that you had signed. In the terms and conditions of the agreement and the house rules it states specifically that you must adhere to all local, state, and federal regulations.
Regus must verify your ID before we can begin any services.
Feb 21, 2023
- Filed a complaint with American Express
This is very simple, if I cannot provide my ID. Then, stop the services and do not charge my credit card
Desired outcome: - Refund the charge. No further charges.- Regus can check the ID . They have no right to keep a copy of my driving license or passport copy in your records.- Regus is not fair in enforcing the rules.
This complaint has been resolved automatically due to user's inactivity.
We are required by law to follow anti-money laundering regulations to set up a Virtual Office. As we are following a governmental procedure, it would be illegal for us to provide Virtual Office services to you until the process is completed in its entirety. The ID verification is a part of this compliance requirement and it is expected that you are able to complete this process when you enter into your agreement with us.
We are pleased to confirm that your concern is since been resolved. If you need further assistance in this matter, you are welcome to contact your local community team directly.
We appreciate your business.
Best,
Lorrainer Brule
Global Customer Service at Regus
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Hi. Can someone help me please to terminate this horrible situation. Regus Houses they just keep sending emails that I have to terminate my account only on the end of agreement even if I don’t give them ID verification. Please someone help me and advise what to do. Best regards.
Hi. I have same problem. Please cancel my account and stop charging me. Thank you. E.V.A.Construct