Citizens Bank

5/9/2020 Approx. 11:00- Pulled up at the drive thru window and was waited on by the Branch Manager. I asked for my balance on my account and was told I didn't have my ID but she would do it this one time then went into this dissertation about bank policy. I told her I wasn't there to discuss the policy and I had been waiting in line a long time and just want her to complete the transaction. She came back and said in a sarcastic tone to have a nice day. I left the window and looked at my slip. There was no balance on it. I called the branch and asked to speak to the branch manager. She came on the phone and I explained who I was and there was no balance on my receipt. Her response was to tell me "Gee it should have been" and then told me if I wanted the balance to get back in the drive thru line. I told her no thanks and I wanted to close my account out. She again went into bank policy of balances. She kept trying to speak over me about the policy. I told her I was way beyond that point and didn't want to debate the policy with her. I again told her I wish to close out my account. She reiterated for me to get back in the drive thru line and we could close it out. Her tone was totally condescending. She wasn't even trying to be apologetic for her mistake. She wasn't trying to diffuse the situation, she just didn't care about losing or winning an account for the bank. This is your branch manager speaking to a customer in this fashion. So much for we're in this together. With people like this working for you, I feel after 40 years of being with your company I wish to close my accounts. Thank you. I can be reached by phone @ [protected] or email [protected]@gmail.com. Sincerely Jerry Desrosiers

We received info from citizens bank on home equity loans. Went to speak with seraphina wentworth ben... And john ventura both in the new bedford tarklin hill branch. We were interested in a 38, 000 home equity or a mortgage as the rates are lower than what we presently have. Pressure to apply for a 100.000 as the rates are lower. We had no interest in this. The bank lost or misplaced our personal information and we had to provide it 3 times. The first application wewere denied but the home appraisal came in at 250, 000. My husband applied and after three weeks we received a call from jesse, a very rude and indignant invidual. He "countered with an offer of 19, 000. My husband declined. Jesse told us that the appraisal came in at 220, 000.in a months time the valuewent down 30, 000? We have e-mailed, called with no response. We received a letter telling us our loan of 75, 000 was denied due to insufficient collateral. We never put in for a 75, 000 loan. Fraud... Fraud... Fraud. Citizens will not provide us with the appraisal... They wanted us to pay 500.00 but we refused. I went into the bank and requested to speak with a regional manager. It was like pulling teeth. I was told kristy smith may call me but I probably wouldn't understand her anyway. She did call, I called her back and still haven' t connected with her.
Citizens is not responsive. Unetical buisness practices.
Just as a funny side note... Stop by citizens on tarklin hill road in new bedford. Look at seraphinas office wall. She has an 8x 10 pictiure of herself on the wall.