Aspen Dental reviews and complaints 1
View all 1638 complaintsAspen Dental - liars
These people are such liars. My husband went to them
back in February and they set up the whole plan to do all this work on his mouth. I also had put him on my Dental Health coverage to help the cost. I had to pay the rest of a care credit plan they have. They had to pull all the top teeth and a few molars on bottom and fill a couple of others on bottom and clean. Then they said he would get full top plate and partials for bottom.
Well he had to wait 6 months for the final plate and when he got it they said he was not getting partial bottoms. They had taken impressions of the bottom, but they said that was to make sure the top fit right before they finished them. That day in the credit dept I asked that girl at least 3 times if everything was included and she said yes. That was tops, partials and all the exctrations, fillings and cleaning. I really was quite upset when they lied about all that. Now we have to get him partial bottoms and it won't be from them. I asked them also about when the teeth have to be relined and the girl argued with me on the phone and said you don't have to ever reline dentures, I think she was such a you know what. I told them right out I would never recommend them to anyone because they were nothing but ###s. and cheats.
They do not communicate with the people at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Did you get a copy of your treatment plan? How about the agreement that you signed on the little board?
They probably didn't intend to leave off the partials because that's money! There just so much to most treatment plans it's easy to leave something off and then you have to go back and correct it and it always costs more. The question is, did he really need all his upper teeth pulled? Try to get the teeth to match between the partial and the denture and make sure you pay attention to Aspen's denture warrany you most likely will need it.