IHOP

I took my wife to iHop today for Mother’s Day and it was a horrible experience. The woman at the front that sat us had us waiting 20 minutes discussing with another employee where they were going to seat us. They finally seat us at a dirty table and she said I will clean the table and proceeded to spray the table to clean it while spraying myself my wife and 5 year old child and all over our silverware. She left the silverware on the table I had to ask for new silverware seeing how’s she sprayed cleared all over the ones on the table. And then waited 30 minutes before anyone took our drink order never mind our food order.

My husband, grandson and myself visited this location on 08/20/20015. I would consider ourselves good customers as we frequent this restaurant on the average on 1-3 times per month. On this particular day, we arrived at approximately 11:00 for brunch. We were seated promptly. It took awhile before we even saw the waiter to take our drink orders. Now mind you, the restaurant was not crowded at all. I heard a woman a few tables away asking why her order was taking so long. We ordered our drinks and waited. After what seemed like forever, the waiter came back. We then placed our food order. We overheard another party complaining about wait time. We waited approximately 20 minutes and finally asked when our food would be coming. The woman a few tables away finally got her food and said it had taken 45 minutes. The people behind us left as they got tired of waiting. When we finally saw the waiter again, I asked how much longer it would be. He apologized and said they were training a new cook and the food should be out shortly. We decided to wait as our grandson was very hungry. Another 10 - 15 minutes went by. Our food finally arrived and I have to say, I was very unhappy with the quality of our meal. The pancakes were cold (butter not even melting) The home-fries (which I've had before and loved) were so salty I couldn't even eat them. The eggs were like rubber. My husband's omelet (bacon and swiss cheese) was disgusting looking. We asked to have the pancakes microwaved, ate those and left the rest of the food. I have to say, we left after about 1 1/2 hours, hungry and very dissatisfied. The waiter did send the manager over, he apologized, but said the home-fries were the same as always, I disagreed. He did offer to take the price of ONE meal off. Unfortunately, it will be quite a long while before we visit this IHOP, if ever.