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CB Glasses and Lenses LensCrafters 75 Main St, Stoneham, MA, 02180, US
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LensCrafters
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LensCrafters company logo

LensCrafters

75 Main St, Stoneham, MA, 02180, US
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1 complaint
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Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 6:00 pm
Sat
10:00 am - 6:00 pm
Sun
12:00 pm - 5:00 pm
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10:59 am EST

LensCrafters - eyeglasses

I had made an order for a new pair of eyeglasses on Thursday 1/3/2019 and aas told that my order would be ready in 7 days. When I called them on Wednesday of next week, they told me again that it'll be ready by next day. Once again, I called them on Friday the 11th and still their item was not ready and may take 7-10 days. When I asked the reason for it, they said that because I had placed the order during the holiday ( what kind of holidays we have after Christmas and New year's, really), my order won't be ready until Thursday the 17th. I am really upset about this especially after specifically letting them know that I had broken all my eyeglasses and urgently needed a new one. Had I known that their customer service is so bad, I would have taken my business elsewhere.

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