Bob's Discount Furniture

I purchase the Diva headboard, foot board, a sofa, and a chest on 8/16/2020. The diva bed and chest was suppose to be a birthday gift for my daughter's birthday. I was told that the bed would arrive on the 24th of September. It never came. I went into the store because I called several times and couldn't get any assistant. In the store I spoke to someone in the customer care where I asked why I never receive a call to let me know that I wasn't going to be receiving my furniture, they response was: your salesperson should had called you". When asking who my salesperson was they reply Mark who wasn't available. I asked to speak to the manager. I spoke to Jim who stated that he apologize for no one not calling me and promised that someone would contact me and that I would be getting my couch delivered on the 28th of September and that my bed would be available October 15 and that the chest wouldn't be available until November 15. I received my bed on the 15th of October but November 15 came and no chest. So I called Sunday night to ask where my chest was and spoke to a Shauna who stated that my chest wouldn't be here until December 8th. After letting her know how frustrated I as because no one had call me to let me know that they changed the delivery date and requesting several time to speak to a manager who wasn't available she finally came back on the phone apologize for the store horrible customer service and assure me that the chest would arrive today 11/18/2020. Well the chest arrived today and the two people delivered it and damage it. I asked them to take the chest back because it was damage and was told by the driver that he could not take the chest back and for me to call Bob's and have them sent someone else out to exchange it. Well, Well I called the BOB's in Stoughton MA. and was told by the person that answer the phone that they would transfer to the correct department. I was transfer I guess to customer service in Connecticut where I was told that the needed to contact the driver and the driver needed to come back to get the chest. I was placed on hold for 46 minutes until the phone hung up. Once I was hung up on I called the Stoughton Store back got a person by the name of Yalnde who unfortunately had to deal with my frustration. She apologize again for no one calling me to let me know that my delivery date had changed, she stated that she could put in a exchange but I would be able to get the chest until deliver until December 18. when asked to speak to a manger was told that no manager was available and that she would have Jim or Bert call me back. Neither call back so I called them I got Jim on the phone who hung up on me once I started complaining. I try calling back several times and asking for whom ever is over Jim's head. It sad that not only is the chest damage but my brother's have delivered for Bob's before and have been in the delivery business for over 30 years. Not only was it damage but it's a floor model. I have deal with Bob's in the past and I swear this is the worse experiences I have ever had. I asked that they come pick up all they furniture and refund me my money and I was told that they couldn't. I would suggest anyone go to Bob's and especially the Stoughton store.

We purchase a product at Bobs store that was displayed on the floor with cash. They explained that I cannot remove the merchandise off the floor because the store is closing. We went to the store the next day to pick up the chair, we found out a sales associate of sales rep sold the same chair which we already purchased with cash to another customer. The chair was a gift for my baby shower, I am 8 months pregnant. So my husband and I spoke to the manager (steve) who explained they will order another chair for us because they do not carry the same color we already purchased. We explained it doesn't match the rest of our furniture. They told us well that's all they have!

So we agreed and they said we should come get the chair in a week. When we called to pick up the chair, the manager said another week. And we agreed again, then when the next week came we found out they don't have any more chase(chairs) in their warehouse! Can you believe this? This is as thus far the WORST level of customer service I have ever encountered!

They offered a refund which manager states I will get by Monday but I found out the refund is coming by Friday.

So Bob, I give you NO STARS! You don't deserve it!

If given the opportunity I would rate them a negative -10. Purchased a box spring bed frame and kitchen set for our new apartment. The delivery service or lack there of was horrific at best. Furniture was scheduled to be delivered on 10/1/15 no furniture called customer care they said they couldn't contact us they had transposed the number. They said they would make sure it was delivered 10/2/15 no delivery still. Called again they said they don't know where the furniture is but could redeliver on 10/9/2015 over a week and a half since the order was purchased. I asked to speak to a customer care supervisor and they told me they would tell me the same thing. I insisted they still told me no. I said I was going to the store to complain and they said go ahead there is nothing they can do for you. I went to the store in Stoughton where I bought the furniture and the Manager said there was nothing they can do. So I told him there was something I can do and that was to cancel my order and give them a bad review. He didn't seem to care he said he couldn't help me and we would be happy to cancel my purchase. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!