Bob's Discount Furniture reviews and complaints 1
View all 503 complaintsBob's Discount Furniture - non-delivery/poor customer service
MADE PURCHASE OF SEVERAL ITEMS ON 10/15/10 AND WAS INFORMED IT WOULD BE DELIVERED ON 10/23/10 BETWEEN 10;30 -1:30. WHEN IT NEVER ARRIVED, WE TRIED THE "SO CALLED" HI-TECH FURNITURE TRACKER (WHICH WAS OUT OF SERVICE). WE CONTACTED THE SHOWROOM AND SPOKE W/ AGENT THAT SAID HE WOULD DISCOUNT THE DELIVERY FEE FROM $200 TO $100 AND WE SHOULD BE GETTING OUR ODER ANY TIME. WE COMMUNICATED WITH THEM AT 3PM, 3:30PM AND 4PM. WE WERE GUARANTEED BY THE CUSTOMER SERVICE REP THAT WE WOULD GET OUR ORDER ON THIS DAY AND DRIVERS WORKED TIL 7PM. AFTER 4:15 HE THEN INFORMED US THAT THE ORDER WAS BEING SHIPPED BACK TO CT BECAUSE DRIVERS SAID WE WERE NOT AT HOME TO ACCEPT DELIVERY. (LIES, LIES, LIES!) I WAS THEN TOLD REGIONAL MGR. WOULD CALL ME BACK AND HE NEVER DID. WHAT POOR BUSINESS PRACTICES. I WOULD NEVER RECOMMEND THIS STORE!
The complaint has been investigated and resolved to the customer’s satisfaction.
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We ordered a TV console from Bob's Discount furniture in January. We were expecting delivery today 2/5/11. We had heard about Bob's poor and unreliable delivery service but we decided to give them a chance. Boy do we regret it. We received a call at 9:30am from the delivery person saying that they would be here in one-hour. By 2:00pm we were still waiting until we received a call from Customer Service. The woman on the phone said that oops-our console was not on the truck but was still in their warehouse in CT. They don't know how that could have happened! What! I asked to speak to a Supervisor but was placed on hold for at least 10 minutes only to be told that I had to speak to the store manager. Instead of getting a manager, I got a salesperson. I asked to speak to the manager and was told that that person was in a meeting. Needless to say, we canceled the order. I will never do business with that company again. Our only saving grace was that we didn't order alot of furniture. I intent on filing a complaint with the BBB. This Company will not be in business for much longer if they keep pulling these types of stunts.