Staples

I went to Staples on the humble, figuring only to window shop and noticed discount bins. Purchased a couple of items for under $30. The ECONOMY. Went home and fiddled around (that's right, I said, fiddled)with the memory and music, and noticed the 4G flash drive I bought had only 3.88 GB of space. What happened to get what you pay for?! I can't go into McDonald's, ask for a $1.00 Big Mac and give them 0.88 cents, and they're going go to be cool with that! Sorry, I'm not a fan.

"Bought brand new laptop and took in old one for "free data transfer." Not only did they not transfer the data, but when I picked up the computers, the old laptop NO LONGER WORKS! When I complained, they said it was my fault and they're not responsible for broken computers or lost data. If I broke someone's stuff, I'd replace or fix it. Staples doesn't feel that way, including the "Office of the President, " a silly term for customer service black hole."

When my son became a teenager I should have know that I would need to have a serious security application on his notebook computer. Unfortunately this realization came a bit late and he had picked up a virus or spy-ware infection. Very quickly the computer became very unusable so we took it to where we bought it, Staples. We were directed to Easy Tech counter and asked about their spy-ware/virus removal charge. I was told it would be X dollars. I thought this was a bit expensive so we went home to find a less expensive alternative. When I ran a Google search I found secureremotesupport[dot]com. The cost was less than half of what Easy Tech wanted and it could be done while the computer sat on my sons desk. In a few hours the computer was clean and ready to go. Plus they installed some software to help keep it from happening again.

Took my laptop for a free tune up and received my laptop with a big black dot in the screen. It was not there before and when i took it home and turned it on saw it. The tech who helped me when i picked it up kept talking about a small black dot on the screen and kept asking if i wanted it to get fixed. I didnt know what he was talking about so didnt really pay attention to it. I have been trying to get a hold of the manager of the store and he keeps trying to give me excuses. They keep telling me they are going to call me and they dont. When i call and ask for the manager hes not there. Very unhappy with this service. Will never ever buy anything else from staples and i will make sure i tell all my friends and family so they wont either. This store messed up my laptop and they are trying to brush me off by never answering or dealing with the problem.

Bought a Omitech GPS at Staples.ca that couldn't name over half of the cross streets it encountered. A week later I told them the issue and asked to return it to my local store. They (CSR "Amanda") said that since it was now "discontinued" (news to me) and I'd have to have them pick it up at their convenience. I was barely willing to wait around for them to deliver it, I certainly didn't want to spend another day waiting for them to pick it up. And they have the nerve of putting "Hassle Free Returns" on the back of their receipts!

Told them there was nothing on their site stating the item was "discontinued" or that a different policy applied to returns of such items. They admitted it was their error, but that they are not responsible for the "inconvenience" it causes their customer.

Yesterday I find out that I should have been charged 25% less since it is a clearance item. I ask "Derek" about this and he says they'll reimburse me that amount when I fax him a receipt of someone who got that price. I get such a receipt and find the number he gave me was not a fax number. I have yet to hear back from him.

This isn't the first time we've been jerked around by Staples.ca customer 'service' representatives. We've had items not delivered when they promised they would be, items delivered after they were canceled, price protections not honored., and lots of excuses about how some computer they rely on failed.

I've contacted their PR person (Alessandra Saccal) for assistance and didn't hear anything back. My wife, her business and myself do a great deal of business with Staples. No more.

I own an Acer laptop and went to the Staples store #566 on Route 46 in Parsippany, NJ in June to purchase a replacement AC adapter for this laptop. The employee placed an order for the replacement AC adapter because they did not carry it in the store. The price was $59. After using this adapter for 6 months, it no longer works. I returned to Staples in Parsippany today and spoke with the manager. Not only did he tell me Staples does not back their products and I am stuck with a broken adapter after 6 months, he tried to sell me on a PC tune up! I am very upset that I paid $59 for an adapter that only works for 6 months. I am also appalled that the manager tried to sell me more services when he couldn't even help me with the broken adapter.

I would like the adapter to be replaced or receive a refund. I don't have the money for a new adapter and purposely went to Staples to order it in the first place, thinking Staples was a dependable company that backs its products.

Don't go to staples for printing unless you want a lousy job that takes months to complete. The sarasota staples has my printing order since december and it's still not done. They can't do any graphics at the store and have to send it out. The people who work in the printing know nothing about the business or graphics and can't do the simpilist of graphic work. They have all of those computers but they don't save any work so if you need to reorder you are at square one. My advice, ditch staples. They probably won't be around very long, especially in this economy!

Purchased a staples-brand microcut shredder (with a ten-year cutter warranty) for $189.99 + tax from staples in late may 2017

Shredder cutter stopped working in december 2017 after very light use (only emptied basket once)

Staples refused to honor warranty; offered a $14.50 credit toward purchase of a new one for $189.99 now on sale for $99.99, but no credit if purchased at sale price.

My husband and I shopped tonight at a Staples store. Our purchase added up to over $800.00. We wrote a check from our open home equity account and our check was denied by Certegy. How embarrassed we were in front of a line of people waiting to check out. We knew there was thousands of dollars left in our credit limit. We just received our bill for that so we knew no one else was using our account. We left the store with others watching us with judgmental looks. We were so embarrassed. We just called and spoke again with the store manager and he said that our credit was fine but, for some reason, the check was denied. We'll be talking with our bank tomorrow.

Do not purchase the computer extended warranty at Staples as it is a joke. You will be without your computer for 4 weeks each time it is sent in. They repaired my original problem & created another one that they claim they cannot recreate. Everyone you speak to in customer sevice require 48 hours to respond. If you ask for a supervisor, they will not call you back. I called the US Chairman & Chief executive Officer Ron Sargent& their office took two days & three calls later to get someone from Staples Canada to call me back. Do not bother to escalate your concerns as Steve Matyas-President will not speak to you. He is out of touch with his customer base!Customer satisfaction is not a priority.