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CB Computers, Phones and IT Staples Amazon return
Staples

Staples review: Amazon return

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Author of the review
3:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On 3/28/2025, I returned a $150 Xbox controller through Amazon’s return process and dropped it off at this Staples. I trusted the process and didn't ask for a receipt — big mistake. A week later, Amazon notified me they never received the item. I called Staples and was basically told to deal with Amazon. After nearly an hour on the phone with Amazon support, the issue is still unresolved.

I even have video footage of me walking into Staples with the item, but that means nothing if the return was never properly processed. For all I know, it vanished behind the counter — possibly stolen. The employee I dealt with was a young male, just for reference.

If you're planning to return something to Amazon via Staples, DO NOT trust them without getting that receipt. Treat that slip of paper like it’s a $150 bill. Better yet, return your item elsewhere.

Claimed loss: $150

Desired outcome: A successful return to Amazon

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  1. Staples Contacts

  2. Staples phone numbers
    +1 (800) 333-3330
    +1 (800) 333-3330
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  3. Staples emails
  4. Staples address
    500 Staples Dr., Framingham, Massachusetts, 01702, United States
  5. Staples social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 11, 2025
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Staples Category
Staples is ranked 5 among 147 companies in the Computers, Phones and IT category
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