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CB Computers, Phones and IT Staples Customer service
Staples

Staples review: Customer service

D
Author of the review
9:22 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 3/17/25 as a new protection service member I came in to pick up my repaired computer. Right before leaving I questioned why the store address was not found on my new Garmin & the Manager first replied she had nothing to do w/it after I asked if she would report it & said it was not their problem. I then repeated my request for her to followup & she lashed out with a lecture about respecting her & only then would she deal with me. She is talking to a 81-year-old who knows respect! This is the 3rd unpleasant time w/her & the final. She will jump in when I am speaking to someone else, etc. I was speechless & shaking when I ran out. I am going to do my best to cancel my year's protection immediately. She should be in the back room with no customer inter-action or maybe some time off to cool down. I'm not cooling down & Best Buy never never acted like this & can't wait to tell them about their "rival". Not even a close match

Desired outcome: I do not want the boiler-plate responses & certainly no contact whatsoever with that person. Specifics are in order.

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  1. Staples Contacts

  2. Staples phone numbers
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  3. Staples emails
  4. Staples address
    500 Staples Dr., Framingham, Massachusetts, 01702, United States
  5. Staples social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 26, 2025
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Staples Category
Staples is ranked 5 among 147 companies in the Computers, Phones and IT category
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