Jiffy Lube

My father brought his car to Jiffy Lube in Arnold, Maryland for an oil change that would normally cost $40, but ended up paying $132.80 instead. He has been going to the Jiffy Lube in other locations (Baltimore & Glen Burnie) and had no problems with getting his oil changes.
During his first visit at this Arnold location, he went with his granddaughter to translate for him since he speaks very limited English. The technician told his granddaughter that if he did not get the Engine Flush and Engine Treatment, the car will break down. My father told the technician twice that he wanted “engine oil change only.” The technician did not listen to him and told the granddaughter that there is a lot wrong with the car. The granddaughter, afraid that the car will breakdown, gave the technician the go-ahead on their recommendation to get the engine flushed. The Arnold location took advantage of two naïve people: a child who is incapable of making a mechanical decision and an elder that spoke very limited English.
I called the Arnold location Manager Greg Galloway to get refunded. However, he refused – he stated that my father agreed to pay the amount. My father did not agree to additional services but only to get a $40 oil change. My father paid because the technician demanded him to pay the amount. My father did not sign the “Authorized & Received By” line on pink form (I have a copy of the receipt). The Manager said he was not authorized to provide a refund and that I needed to call his General Manager Kirby Carmichael. I asked when the GM is at the location and was told that he does not know his schedule and that I can call and try to reach him.
Overall, I am very dissatisfied with the service at Jiffy Lube. I have always been dissatisfied with the service but continued to get oil changes there for the convenience, and always refuse the “bait and switch” services. I have been going to Jiffy Lube for 20 years. My whole family gets our oil changes at Jiffy Lube, four cars every three months. But I will not step into another Jiffy Lube ever again unless my father gets a refund. He went in for a $40 service, and paid $132.80 instead.